Respectful Conduct Notice

Laurier is committed to creating a community where everyone feels respected, supported, and safe. Accessible Learning strives to uphold these values in every interaction with students, their parents and supporters, faculty, staff, and visitors.

Our Commitment to Students

We will:

• Treat you with respect, dignity, and professionalism.
• Listen with care and respond promptly in accordance with our service standards.
• Work collaboratively with you to support equitable access.
• Maintain confidentiality and uphold your rights under the Ontario Human Rights Code and university policies.

Your Role in Our Community

To help us maintain a positive and inclusive environment, we ask that you:

• Communicate respectfully with staff and peers.
• Use language that is free of discrimination, harassment, intimidation, or profanity.
• Allow staff the time needed to review documentation and respond thoughtfully.
• Engage in conversations that are constructive and solution focused.

Zero Tolerance for Harassment or Abuse

In keeping with Laurier’s commitment to a safe campus environment and in accordance with university policies, the following behaviours will not be accepted when interacting with Accessible Learning staff—in person, by phone, email or Teams/Zoom:

• Verbal abuse, yelling, or intimidation.
• Discriminatory or hateful remarks.
• Threatening or aggressive behaviour.
• Repeated disrespectful communication.

If these behaviours occur, staff may pause or end the interaction and follow university procedures to ensure safety and wellbeing.

Repeated violations—or any single serious incident—may result in temporary limits on in-person contact or a suspension of services to support a safe environment. Situations of concern may also involve intervention by other university departments, such as Special Constable Services (SCS), Safety, Health, Environment and Risk Management (SHERM), and Student Conduct.

Working Together the Laurier Way

We recognize that navigating academic accommodations can be stressful. We are here to support you—and we value the kindness, patience, and collaboration that make Laurier a stronger community for everyone.

Relevant University Policies