Under the Freedom of Information and Protection of Privacy Act (FIPPA), university faculty and staff are prohibited from discussing, changing, or divulging a student or applicant’s personal information (including grades, class attendance, information about course progress, and application status) with anyone other than the student. Please have the student contact us directly.
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In-person drop-in is available on a first-case basis, for general or urgent inquiries. Please note that while we are happy to assist in person, some inquiries may require follow-up by a staff member and may not be resolved immediately.
To arrange document or transcript pick-up outside of these hours but within university operational hours, email documents@wlu.ca (24 hours' notice is required).
Check our Campuses and Locations page for an interactive map.
Check our Campus Status page to identify if your OneCard is required to access administrative buildings. For information on open, controlled and restricted building hours, go to the Building Hours Schedule.
To help you find answers to your Enrolment Services questions, submit your inquiry using our webform and we will reply to the email address you provide below in five to seven business days.
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Please note that our system allows only one callback per request.
Call us at 548.889.7827.
Due to the volume of inquiries, service hours may vary as we are committed to returning callbacks within one to two business days.
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Complete the Service Laurier experience survey to let us know your experience!
Service Laurier staff are available to answer your questions and provide support.
We hold ourselves and each other accountable to our service values to be compassionate, consistent, efficient, authentic and inclusive.
We aim to provide a helpful, friendly, and positive experience. We will act with integrity, respect, and accountability in all interactions with stakeholders including applicants, students, alumni, parents, visitors, and colleagues within and outside the Laurier community.
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