Under the Freedom of Information and Protection of Privacy Act (FIPPA), university faculty and staff are prohibited from discussing, changing, or divulging a student or applicant’s personal information (including grades, class attendance, information about course progress, and application status) with anyone other than the student. Please have the student contact us directly.
Search questions 24 hours a day, 7 days a week through our Chatbot!
In-person drop-in is available on a first-case basis, for general or urgent inquiries.
In-person service will be available until 4:00 p.m. on Tuesday, December 23rd and will reopen on January 2nd.
To arrange document or transcript pick-up outside of these hours but within university operational hours, email documents@wlu.ca (24 hours' notice is required).
Check our Campuses and Locations page for an interactive map.
Check our Campus Status page to identify if your OneCard is required to access administrative buildings. For information on open, controlled and restricted building hours, go to the Building Hours Schedule.
Phone service will remain open until 12:30 p.m. on Tuesday, December 23rd.
Take advantage of our callback system – don't wait in the queue!
Call us at 548.889.7827.
Due to the volume of inquiries, service hours may vary as we are committed to returning callbacks within one to two business days.
We value your feedback.
Complete the Service Laurier feedback survey to let us know your experience.
Service Laurier staff are available to answer your questions and provide support.
We hold ourselves and each other accountable to our service values to be compassionate, consistent, efficient, authentic and inclusive.
We aim to provide a helpful, friendly, and positive experience. We will act with integrity, respect, and accountability in all interactions with stakeholders including applicants, students, alumni, parents, visitors, and colleagues within and outside the Laurier community.
Please engage with us in a similar manner.
Learn more about our commitment to enhancing your student experience.
