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Service Laurier
Service Laurier provides front-line service on behalf of Enrolment Services, including Admissions, Financial Aid and OSAP, Scholarships and Bursaries, and Records and Registration.
We are focused on supporting current students through the entire student lifecycle from initial inquiry through to convocation.
Connect with Us!
Under the Freedom of Information and Protection of Privacy Act (FIPPA), university faculty and staff are prohibited from discussing, changing, or divulging a student or applicant’s personal information (including grades, class attendance, information about course progress, and application status) with anyone other than the student. Please have the student contact us directly.
Chatbot
Search questions 24 hours a day, 7 days a week through our Chatbot!
Phones
Waterloo: 519.884.0710 x2800
Brantford: 519.756.8228 x5885
Take advantage of our callback system - don't wait in the queue!
Service Hours: Monday to Thursday 9:30 a.m. - 3 p.m.
Friday 10 a.m. - 12:30 p.m.
Closed daily for lunch 12:30 p.m. – 1:30 p.m.
*Due to volume of inquiries, Service Hours may vary as we are committed to returning callbacks within one business day! Follow us on Twitter @ServiceLaurier for updated Service Hours.
Brantford: 519.756.8228 x5885
Take advantage of our callback system - don't wait in the queue!
Service Hours: Monday to Thursday 9:30 a.m. - 3 p.m.
Friday 10 a.m. - 12:30 p.m.
Closed daily for lunch 12:30 p.m. – 1:30 p.m.
*Due to volume of inquiries, Service Hours may vary as we are committed to returning callbacks within one business day! Follow us on Twitter @ServiceLaurier for updated Service Hours.
Virtual Appointments*
Virtual appointments are booked online and are released one week in advance.
Service Hours: Monday to Thursday 9:30 a.m. - 3 p.m.
Friday 10 a.m. - 12:30 p.m.
Closed daily for lunch 12:30 p.m. – 1:30 p.m.
*This is the best way to connect with our Enrolment Services team, including Admissions, Financial Aid and OSAP, Scholarships and Bursaries, and Records and Registration.
Virtual Drop-In
Virtual Drop-In is for current students, general inquiries only.
Students are encouraged to check out our weekly 'Service Laurier Virtual Drop-In' class on MyLearningSpace!
*If your question is confidential, connect with us via phone, virtual appointment, or email.
Students are encouraged to check out our weekly 'Service Laurier Virtual Drop-In' class on MyLearningSpace!
*If your question is confidential, connect with us via phone, virtual appointment, or email.
In-Person Drop-In
In-Person Drop-in is available on a first case basis, for general or urgent inquiries.
Note - Payment is only available through Online Banking/Direct Banking or the CIBC International Student Pay portal.
Service Hours: Monday to Friday 9:30 a.m. - 4 p.m.
Closed daily for lunch 12:30 p.m. – 1:30 p.m.
Follow us on Twitter @ServiceLaurier for updated Service Hours.
*If your question is unique or confidential, we encourage you to book a virtual appointment as this is the best way to connect with our Enrolment Services team, including Admissions, Financial Aid and OSAP, Scholarships and Bursaries, and Records and Registration.
Submit all Enrolment Service inquiries from your MyLaurier email to servicelaurier@wlu.ca. Please include your 9-digit Laurier student ID number with all inquiries.
*Email response time may vary due to volume of inquiries. Current response time 7 – 10 business days.
*Email response time may vary due to volume of inquiries. Current response time 7 – 10 business days.
Live Chat
Live Chat is for general inquiries only.
Service Hours: Check for availability.
*If your question is unique or confidential, connect with us via phone, virtual appointment, or email.
Service Laurier staff are available to answer your questions and provide support. We hold ourselves and each other accountable to our service values to be compassionate, consistent, efficient, authentic and inclusive. We aim to provide a helpful, friendly, and positive experience. We will act with integrity, respect, and accountability in all interactions with stakeholders including applicants, students, alumni, parents, visitors, and colleagues within and outside the University community. Please engage with us in a similar manner.