Under the Freedom of Information and Protection of Privacy Act (FIPPA), university faculty and staff are prohibited from discussing, changing, or divulging a student or applicant’s personal information (including grades, class attendance, information about course progress, and application status) with anyone other than the student. Please have the student contact us directly.
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All virtual appointments are booked online and released one week in advance.
*Please note: Virtual Appointments with a Service Laurier Advisor have been paused for the month of July and will resume in August 2025.
A Service Laurier Advisor is the best way for current students or alumni to connect with our Enrolment Services team, including student accounts, financial aid and OSAP, student awards, records and registration.
A Prospective Student Specialist helps with complex undergraduate admission inquiries related to education from multiple curriculums, academic upgrading and impact on admissions or offers, transfer students, etc. General inquiries should be directed to chooselaurier@wlu.ca.
We kindly ask that you limit appointments to once per week to ensure fair access to all students across our campuses. If you have scheduled multiple appointments within a week, Service Laurier reserves the right to cancel all subsequent bookings after your initial appointment.
In-person drop-in is available on a first-case basis, for general or urgent inquiries.
To arrange document or transcript pick-up outside of these hours but within university operational hours, email documents@wlu.ca (24 hours' notice is required).
Check our Campuses and Locations page for an interactive map.
Check our Campus Status page to identify if your OneCard is required to access administrative buildings. For information on open, controlled and restricted building hours, go to the Building Hours Schedule.
To help you find answers to your Enrolment Services questions, submit your inquiry using our webform and we will reply to the email address you provide below in five to seven business days.
Take advantage of our callback system – don't wait in the queue!
Call us at 548.889.7827.
Due to the volume of inquiries, service hours may vary as we are committed to returning callbacks within one to two business days.
We value your feedback.
Complete the Service Laurier feedback survey to let us know your experience.
Service Laurier staff are available to answer your questions and provide support.
We hold ourselves and each other accountable to our service values to be compassionate, consistent, efficient, authentic and inclusive.
We aim to provide a helpful, friendly, and positive experience. We will act with integrity, respect, and accountability in all interactions with stakeholders including applicants, students, alumni, parents, visitors, and colleagues within and outside the Laurier community.
Please engage with us in a similar manner.
Learn more about our commitment to enhancing your student experience.
