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Service Laurier
Service Laurier provides front-line service on behalf of Enrolment Services, including Admissions, Financial Aid and OSAP, Scholarships and Bursaries, and Records and Registration.
We are focused on supporting current students through the entire student lifecycle from initial inquiry through to convocation.
Connect with Us!
Under the Freedom of Information and Protection of Privacy Act (FIPPA), university faculty and staff are prohibited from discussing, changing, or divulging a student or applicant’s personal information (including grades, class attendance, information about course progress, and application status) with anyone other than the student. Please have the student contact us directly.
Live Chat is for general inquiries, including admissions, financial aid and OSAP, scholarships and bursaries, and records and registration.
If your question is unique or confidential, connect with us by phone or virtual appointment.
Ready to chat? Check for chat availability.
Virtual appointments are booked online and are released one week in advance. This is the best way to connect with our Enrolment Services team, including Admissions, Financial Aid and OSAP, Scholarships and Bursaries, and Records and Registration.
Service Hours: Monday to Thursday 9:30 a.m. - 3 p.m., Friday 10 a.m. - 12:30 p.m.
In-Person Drop-in is available on a first-case basis, for general or urgent inquiries.
Service Hours: Monday to Friday 9:30 a.m. - 4 p.m., Closed daily for lunch, 12:30 p.m. – 1:30 p.m.
Waterloo: Schlegel, Room 102
Brantford: Grand River, Room 202
Check out our Campuses and Locations page for an interactive map.
To help you find answers to your Enrolment Services questions, submit your inquiry using our webform and we will reply to the email address you provide below in 5 - 7 business days.
Take advantage of our callback system - don't wait in the queue!
Service Hours: Monday to Thursday 9:30 a.m. - 3 p.m., Friday 10:00 a.m. - 12:30 p.m., Closed daily for lunch, 12:30 p.m. – 1:30 p.m.
Waterloo: 519.884.0710 x2800
Brantford: 519.756.8228 x5885
Note - Due to the volume of inquiries, Service Hours may vary as we are committed to returning callbacks within 1 - 2 business days! Follow us on Twitter @ServiceLaurier for updated Service Hours.
Service Laurier staff are available to answer your questions and provide support. We hold ourselves and each other accountable to our service values to be compassionate, consistent, efficient, authentic and inclusive. We aim to provide a helpful, friendly, and positive experience. We will act with integrity, respect, and accountability in all interactions with stakeholders including applicants, students, alumni, parents, visitors, and colleagues within and outside the University community. Please engage with us in a similar manner.