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Service Laurier

Laurier will resume in-person instruction in a four-phased approach between Jan. 31 and Feb. 28 based on class size and activity, provided public health guidance allows.

Phase 1 begins Jan. 31. Confirm the date each of your courses return to in-person instruction.

Service Laurier provides front-line service on behalf of Enrolment Services. We are focused on supporting current students through the entire student lifecycle from initial inquiry through to convocation.

Connect with Us!

Email

Submit all inquiries related to your academic record, student account and financial aid from your MyLaurier email to servicelaurier@wlu.ca.  Other trending campus partners include: onecard@wlu.ca, housing@wlu.ca, parking@wlu.ca, etc.  Unfortunately we are unable to assist with inquiries external to Enrolment Services content.

Phones

**Service Update: Have you reached out during regular hours of operation only to find the system is closed? This is the result of volumes on our call-back system. We are working hard to get back to everyone and encourage you to try calling back soon or reach out in one of our other contact methods!**

Our standard phone service hours of operation are:

Monday - Thursday 9:30 a.m. - 3:00 p.m.,

Friday 10:00 a.m. - 12:30 p.m.

(closed for lunch hour 12:30 p.m. - 1:30 p.m.)  

Take advantage of our callback system - don't wait in the queue!  

Waterloo: 519.884.0710 x2800

Brantford Campus: 519.756.8228 x5885

Appointments

Virtual appointments are booked online and are released one week in advance.  Again, each appointment time is available for a virtual appointment only - no in person service is available at this time.

  • Our booking platform works best in Chrome.
  • Ensure you do not use auto-populating for filling out the form as this may cause errors.
  • Service Laurier has two calendars for bookings:
    • Calendar I - Virtual 
    • Calendar II - Virtual 

Virtual Drop In

Come meet us at a virtual Zoom drop session! You can find the 'Service Laurier Virtual Drop-In' class on MyLearningSpace!

Only general Enrolment Services questions will be addressed in these drop-in sessions - no confidential or account specific inquiries can be answered to protect your privacy.

Protecting Student Privacy

Due to the Freedom of Information and Protection of Privacy Act (FIPPA), Service Laurier is unable to disclose specific information regarding a student’s account without their consent. Students are not able to give blanket permission for faculty or staff to share personal information with a parent or third party with the exception of financial information. LORIS Proxy Access allows students to give access to invoice and account summary information with a parent or third party.