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Student Accounts Credit Review
Laurier's refund process is student-driven and requires the student to submit a refund request in order to receive any credit balance owing to them.
As part of Laurier's commitment to maintaining the integrity of the student experience and responsibly managing student accounts, inactive credit balances are periodically reviewed through the Credit Review process.
Credit balances may remain on student accounts for extended periods if a refund request is not submitted. The Credit Review process helps identify these inactive balances and gives former students and alumni an opportunity to request a refund or donate their credit before the balance is removed in accordance with the applicable review criteria.
Credit Review Process
Laurier regularly reviews student accounts with credit (negative) balances to identify inactive credit balances and provide students and alumni with an opportunity to request a refund or donate their credit.
As part of this process, Laurier may send reminder communications to the email addresses on file advising individuals that they can:
- Request a refund of their credit balance; or
- Donate the credit to support current and future Laurier students.
Credit balances that have remained on a student or alumni account for at least two years may be reviewed to determine whether they meet the applicable criteria for removal through the Credit Review process.
If you receive a refund or donation reminder, we encourage you to act promptly. Credit balances that remain inactive may be removed once they meet the applicable review criteria. Reminder communications may be provided as a courtesy; however, inactive credit balances may be removed without further notice.
Credit balances that have been made available for refund but are not accepted, expire, remain incomplete, or are returned to Laurier may also be reviewed and removed if they meet the applicable inactivity criteria.
Credit balances removed through the Credit Review process are administrated in accordance with applicable legislation and university policy. **
Once a credit balance has been removed through the Credit Review process, re-application is not guaranteed and may be subject to review by Student Accounts. Individuals are strongly encourged to request any available credit before it becomes eligible for removal.
If you wish to receive your credit balance, please follow Laurier refund process. If you wish to donate your credit, please follow the instructions provided in your refund/donation email communication.
Important Information:
- Credits balances under $5.00 may be removed without notice once the applicable inactivity criteria have been met.
- It is your responsibility to ensure that your contact information remains current and accurate with Laurier.
- Reminder communications are provided as a courtesy and do not gurantee that a credit balance will remain available indefinitely.
- Credit balances that meet the applicable inactivity criteria may be removed even if a reminder communication is not received.
**This process has been approved by General Counsel and Finance and is administered in accordance with applicable legislation and university policy.
Refund Options
Not all refund options below are available to everyone. It's best to follow the instructions and options outlined in your email notification.
To ensure the integrity and security of these credits, we must follow our internal refunding processes, which includes one of the following options:
Interac EMT notifications are sent to your MyLaurier email only.
As a past student/alumnus, you still have access to your MyLaurier email account, even if it has been “inactivated”. If you are unsure of your login details, see the Accounts and Security page.
To submit a refund request:
- Log in to LORIS.
- Select Student Services.
- Select Open Student Dashboard.
- Select Request a Refund.
To accept your refund, an Interac transfer notification is sent to your MyLaurier email within 24 hours after your request has been processed. Your password to complete the transfer is your nine-digit Laurier student ID.
To verify your Laurier ID #, go to the Personal Information tab on LORIS and click Personal Information. Your ID is displayed on the top left-hand side.
To confirm the status of your refund LORIS > Student Services tab > Request a Refund/Check status. If your status indicates "Complete" than you should receive your EMT email notification shortly.
Note: If you do not accept your email transfer and it is re-applied to your Loris account, your credit will be cleared from your account without further notice.
Login Support
- Forgot your password or having issues accessing your account? Laurier can reactivate your credentials. Please submit a Password Reset Form.
- Need additional login support or having trouble accessing LORIS? Please contact Laurier's ICT Student Help Desk.
- Having issues with your Authorization code or app? Please contact Laurier's ICT Student Help Desk.
If you previously made your tuition and fee payments by international bank wire or through the CIBC International Pay Portal, you can request a bank wire refund.
Note: CIBC only allows Laurier to refund a payment made within 365 days (about 12 months). If your payment exceeds this timeline, we are no longer able to refund through the portal and you must submit a bank wire request.
To complete the bank wire request:
- Respond to the email you received from Laurier to confirm you want your credit refunded.
- Complete the bank wire form, which is only sent out upon request.
- Upload the bank wire form to the secure "Bank Wire Upload and Acknowledgement" form included in the email.
Note: Banking information MUST be in the student’s name, or it will be rejected by your bank. When returned, service charges will apply.
Canadian Resident Status
Wilfrid Laurier University’s policy regarding payments made through international means, is to refund a student credit to the account from which the original payment was made. This means that the University will wire funds or make payment through the CIBC International Pay Portal, as applicable.
If a student’s location of residence has changed since their original payment, Laurier can consider an alternative method of refunding. Please reach out to studentrefunds@wlu.ca for more information.
Note: This method of refunding is considered on a case-by-case bases for student’s who credit is under review through the Credit Review process. Current Laurier students will not be considered.
Did you know that Laurier is a registered charity? Consider donating your unused credits to support Laurier and qualify for the year's tax credit.
The full credit amount must be donated because we cannot complete partial donations; however, we appreciate you considering this option.
Visit Give to Laurier to see how you can donate to Laurier.
Can I choose where to donate my credit?
Currently, this credit goes to general/emergency bursaries within Laurier. If you wish to donate to a specific bursary, you would need to request your credit through the normal refunding process and make a separate donation.
Frequently Asked Questions (FAQs)
To ensure the integrity and security of those credits, we do need to follow internal refunding processes. This includes sending your EMT notification/refund to your MyLaurier email only. No exceptions.
Note: This transfer does not use direct deposit banking information on file with Laurier and we do not refund credit via cheque.
Accounts with zero credit, who have this adjustment, indicate that an old credit has been cleared. Impacted students should reach out to studentrefunds@wlu.ca to discuss their questions or concerns.
Please note: Once a credit balance has been removed through the Credit Review process, re-application is not guaranteed and may be subject to review by Student Accounts.
If you are no longer living in Canada or a previous exchange student who paid fees through domestic methods (bank/cash/credit card), please reach out to studentrefunds@wlu.ca for more information.
To ensure the integrity and security of those credits, we do need to follow internal refunding processes. Which means that this credit can only be returned to the student. No exceptions.