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Student Accounts Credit Review
To ensure that Laurier is upholding the integrity of our student experience, our Student Accounts team is continuously looking for ways to improve.
Laurier's refund process is student-driven and requires the student to submit a refund request in order to get the process started. In the past, unrequested credits left in a student’s account could remain there for many years. The credit review process ensures that Laurier does what we can to get that credit back into the pockets of our past students/alumni, where it belongs.
Process
Each spring, Laurier reviews student accounts that have a credit (negative) balance on LORIS where no tuition activity has occurred in two years or more. These accounts are considered inactive and require action from the former student or alumni.
If your account is included in this review, you will receive a notification via email sent to all active email addresses on file with Laurier. This notification will advise that you can either request a refund of your credit or choose to donate your credit to support current or future Laurier students. Your notification will include a due date by which you must submit your request or donation.
Credits are only considered for removal after Laurier has issued the required notification(s) and provided the instructions on how to request a refund or donate the credit. Please ensure you follow the applicable process outlined below when submitting your request.
If you do not request and complete your refund, or donate your credit by the due date provided, the credit will be cleared from your account and may no longer be available for refunding.
Please note: Credits under $100 are removed automatically and without notice.
This process has been approved by General Counsel and Finance and follows the requirements outlined in the applicable legislation.
Refund Options
Not all refund options below are available to everyone. It's best to follow the instructions and options outlined in your email notification.
To ensure the integrity and security of these credits, we must follow our internal refunding processes, which includes one of the following options:
Interac EMT notifications are sent to your MyLaurier email only.
As a past student/alumnus, you still have access to your MyLaurier email account, even if it has been “inactivated”. If you are unsure of your login details, see the Accounts and Security page.
To submit a refund request:
- Log in to LORIS.
- Select the Student Services tab.
- Select Request a Refund.
- Click Submit Refund Request button.
To accept your refund, an Interac transfer notification is sent to your MyLaurier email within 24 hours after your request has been processed. Your password to complete the transfer is your nine-digit Laurier student ID.
To verify your Laurier ID #, go to the Personal Information tab on LORIS and click Personal Information. Your ID is displayed on the top left-hand side.
To confirm the status of your refund LORIS > Student Services tab > Request a Refund/Check status. If your status indicates "Complete" than you should receive your EMT email notification shortly.
Note: If you do not accept your email transfer and it is re-applied to your Loris account, your credit will be cleared from your account without further notice.
Login Support
- Forgot your password or having issues accessing your account? Laurier can reactivate your credentials. Please submit a Password Reset Form.
- Need additional login support or having trouble accessing LORIS? Please contact Laurier's ICT Student Help Desk.
- Having issues with your Authorization code or app? Please contact Laurier's ICT Student Help Desk.
If you previously made your tuition and fee payments by international bank wire or through the CIBC International Pay Portal, you can request a bank wire refund.
Note: CIBC only allows Laurier to refund a payment made within 365 days (about 12 months). If your payment exceeds this timeline, we are no longer able to refund through the portal and you must submit a bank wire request.
To complete the bank wire request:
- Respond to the email you received from Laurier to confirm you want your credit refunded.
- Complete the bank wire form, which is only sent out upon request.
- Upload the bank wire form to the secure "Bank Wire Upload and Acknowledgement" form included in the email.
Note: Banking information MUST be in the student’s name, or it will be rejected by your bank. When returned, service charges will apply.
Canadian Resident Status
Wilfrid Laurier University’s policy regarding payments made through international means, is to refund a student credit to the account from which the original payment was made. This means that the University will wire funds or make payment through the CIBC International Pay Portal, as applicable.
If a student’s location of residence has changed since their original payment, Laurier can consider an alternative method of refunding. Please reach out to studentrefunds@wlu.ca for more information.
Note: This method of refunding is considered on a case-by-case bases for student’s who credit is under review through the Credit Review process. Current Laurier students will not be considered.
Did you know that Laurier is a registered charity? Consider donating your unused credits to support Laurier and qualify for the year's tax credit.
The full credit amount must be donated because we cannot complete partial donations; however, we appreciate you considering this option.
Visit Give to Laurier to see how you can donate to Laurier.
Can I choose where to donate my credit?
Currently, this credit goes to general/emergency bursaries within Laurier. If you wish to donate to a specific bursary, you would need to request your credit through the normal refunding process and make a separate donation.
Frequently Asked Questions (FAQs)
To ensure the integrity and security of those credits, we do need to follow internal refunding processes. This includes sending your EMT notification/refund to your MyLaurier email only. No exceptions.
Note: This transfer does not use direct deposit banking information on file with Laurier and we do not refund credit via cheque.
Accounts with zero credit, who have this adjustment, indicate that an old credit has been cleared. Impacted students should reach out to studentrefunds@wlu.ca to discuss their questions or concerns.
If you are no longer living in Canada or a previous exchange student who paid fees through domestic methods (bank/cash/credit card), please reach out to studentrefunds@wlu.ca for more information.
To ensure the integrity and security of those credits, we do need to follow internal refunding processes. Which means that this credit can only be returned to the student. No exceptions.