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Tech Support and Services

Information and Communication Technologies (ICT) collaborates with departments from across the Laurier community to offer online services that help make student life at Laurier easier.

Resources for Students

Due to growing concern regarding COVID-19, Laurier's ICT department has provided resources to help students learn from home. This page contains guidance and resources to help you learn how to use various services from your home to support students in their academic success in these extenuating times.

Contacting the Service Desk

Despite the recent closures of campuses across Ontario, our Service Desk remains available to you to help support your technical needs. While you make the transition from studying from the university campus to studying from home, members of the Service Desk are available to answer your questions and assist in getting you properly set-up. Our hours of operation will remain:

  • Monday to Friday: 8 a.m. – 5 p.m.

If you require assistance, the preferred mode of contact is to email them at support@mylaurier.ca. You can also contact Shannon Johnston, Lanny Cox, or Stefanie McKinnon, on Teams.

Microsoft Office 365 for Students

As always, Laurier provides Microsoft Office 365 to every student free of charge. This provides each student with the latest version of the full Office productivity suite, including: Word, Excel, PowerPoint, Teams, OneNote, and one TB of storage through OneDrive. To learn how to access your free copy online, visit our Office 365 webpage.

Apps Anywhere Now Available Off-Campus

Due to growing concern regarding Coronavirus Disease (COVID-19) Laurier's ICT Department has provided students with the ability to access AppsAnywhere from home. AppsAnywhere is a FREE service that is available to Laurier students, staff and faculty to access software, on-demand, anytime, from anywhere. To learn how to access AppsAnywhere visit our AppsAnywhere webpage.

Zoom for Students

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. The solution offers video, audio, and wireless screen-sharing experience across multiple platforms. One of the main advantages of using Zoom is that it allows meeting attendees to call in using a phone, enabling those with internet connectivity issues to continue working. To access Zoom visit our site, Getting Started with Zoom.

Computer Labs for Students

Taking into consideration public health advice and the health of our community, some activities on Laurier’s campuses will see reduced hours, cancellations or closures. As a part of these closures, Laurier computer labs will no longer be available effective March 24, 2020, at 11:59 p.m until further notice. For any support needs that you may have, please contact support@mylaurier.ca.

Security and Confidentiality

While working remotely, we want to remind students of best practices when it comes to network security. During this time, we ask you to remember the following:

  • Refrain from working in public places or joining public wireless internet services, particularly those without passwords.
  • Beware of misinformation that is being disseminated from Twitter from illegitimate accounts
  • Store all documents on your OneDrive rather than downloading them to your computer.
  • We advise you to be wary of Covid-19 phishing scams that are targeting individuals in our community and preying on pandemic anxiety.