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Tech Support and Services

Information and Communication Technologies (ICT) collaborates with departments from across the Laurier community to offer online services that help make student life at Laurier easier.

The ICT Service Desk provides a central point of contact for information delivery, incident management and service request for students.

To help you navigate what online services exist at Laurier, we have created a repository for your reference.

Laurier Online Life Technology Showcase

Each year in mid-September, the Laurier Online Life (LOL) event brings departments together for a technology showcase where you can learn about the various services you can access online.

Staff from ICT and other departments across the university are on hand to answer your questions and let you in on tips and tricks.

Learn about online services, in addition to services supported by ICT, that can make life at Laurier easier.

  • The Laurier library offers many resources available at your fingertips. The library's resources are also available to you off-campus with your network login.
  • The Student Success Student Portal is your gateway to appointments and workshops offered by Laurier's Math and Stats Support, Writing Support, Study Skills and Peer-Led Support.
  • The Students' Union U-Desk is a concierge-type service run by students for students. It provides many campus services, including being the main point of contact for the undergraduate health and dental plans, event ticket sales, and Tech Share Program.

Service Laurier

The Service Desk supports Service Laurier tools which you will need during your time at Laurier.

  • You can view and print your Verification of Enrolment forms from LORIS for RESP withdrawals, banks, employers, and Immigration, Refugees and Citizenship Canada.
  • A variety of letters, documents and transcripts can be requested online.
  • Numerous forms are available online for you to complete – everything from a name change to a letter of permission form.
  • Through Student Choice Initiative, incidental fees may be deemed as essential or non-essential. Essential fees are compulsory, non-tuition fees that cover the cost of student supports and services. Non-essential fees fund additional student programs and supports. You may opt-out of non-essential fees before the start of each term through the opt-out portal.
  • The Laurier Online Registration and Information System (LORIS) is where you access grades, register for courses, confirm your program of study and much more.
  • To assist you in planning your course schedules before registering for your courses through LORIS, ScheduleMe will prompt you through a series of steps to create your schedule.

Teaching and Learning

Online tools from Teaching and Learning will be useful to you and at times, a requirement for your classes.

  • Laurier's learning management system for online and classroom-based courses is MyLearningSpace. Within the tool, MyHelpSpace offers help for many fundamental academic skills. If you have questions or require support, contact myls@wlu.ca.
  • iClickers measure class participation and assessment. Your bookstore course materials list will indicate if an iClicker is required for your course. Get help with iClickers by contacting clickers@wlu.ca.

Tech Services

ICT offers many services that will meet your technology needs.

  • Wi-Fi: eduroam is the preferred Wi-Fi network at Laurier as it is secure and will allow you to connect to other universities who use the service.
  • Accounts and Passwords: Your passwords cannot be changed over the phone but you have other options available to change your Laurier network password if you need to.
  • Student Laptop Loaner program: If you're in short-term need of a laptop to finish your assignments, laptops are available for loan through the Student Laptop Loaner program.
  • Software: As a Laurier student, Microsoft Office 365 is available to you free of charge. For instructions on how to get started, review our webpage.
  • Computer Labs: Registered students are authorized to use the ICT computer labs on campus. There are a many lab locations across our campuses with a variety of software available.

Printing Services

  • Printing Services allows you to save time, skip the line and print online. If your document is ready to print, visit Laurier WebPrint to upload your file, select your print and bindery options, view a proof, choose your desired pick-up date and location, and pay.
  • Self-serve printing is now easier with Laurier’s new campus-wide Print Management System. PaperCut is available in the Library, ITS Labs and on the public-access copiers around campus. Contact Printing Services for assistance at 519.884.0710 x6427 or email printing_services@wlu.ca.

Learning Skills and Development

Students at the Brantford campus are able to access several learning supports online:

  • Use the Student Success Portal to book appointments and register for events. You can request consultations be held in-centre or online.
  • All Brantford students have access to Learning Skills and Development Online in MyLS. You can access our Live Classroom from this page for online consultations.
  • You can also access a specialized peer-led learning support for online learning. There is an in-centre drop-in session each week, as well as access to a discussion group on MyLS for support.
  • We offer the Skills for Success in Online Courses workshop each semester to support student success in online learning environments.
  • We provide a number of academic writing and study skills handouts and other resources online.

Career Centre and Navigator

Navigator is Laurier’s experiential learning and career development system. You can use Navigator to: