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Refunds can be requested if you have an overall credit balance on your account. Credit amounts are displayed within brackets.
You can submit a refund request each time a credit is available on your account. Refunds are student-driven and not automatic.
Processing timelines of submitted requests are approximately 2-4 weeks, factoring additional time during high volume and peak periods.
Refunds for credits received in a particular term will not be processed until the first of the second month of each term:
Disclaimer: To avoid delays, prior to submitting a refund request, please ensure that you have reviewed and understand all information regarding refunds and steps as provided below. Refund delays resulting from errors due to missed information/steps as provided below will not result in expedited processing.
Before you begin:
To submit a refund request:
Requests can only be submitted for the full credit available on LORIS (Student Services > Student Account Summary > Account Summary by Term).
Your overall credit availability is determined at the time Laurier reviews the refund request.
For questions regarding your refund request, please email studentrefunds@wlu.ca.
Outstanding parking fines will be applied to available credit prior to the processing of a refund.
Other fees owing to campus area cannot be paid through available student account credit. You must make payment arrangements with the appropriate departments directly. For example: library fines, housing damages/cleaning fees, Wellness Centre fees, etc.
Payments submitted to student financial accounts are expected for the sole purpose of tuition and fees resulting from registration. While overpayments (payments submitted over and above what the student account is owing or over and above what the student has been invoiced for) can be made to the student account, they are expected to remain on the student financial account in order to be applied to current tuition and fees, and if additional overpayment exists, to be applied to future fees and/or future term fees.
Refunds for credits resulting from overpayments are not eligible for standard refunding unless the student is no longer returning for future terms.
Payment errors or credits from payments made to unbilled accounts where fees were not owing due to no course registrations cannot be returned via the refund process.
To fix this error:
Advance tuition deposits for undergraduate and graduate students are non-refundable and are not eligible to be returned if you choose not to come to Laurier or if you don't meet the conditions of your offer.
If your study permit application is refused, please contact International Student Support.
If you are an OSAP recipient, we check first to see if your refund is due to a change in enrolment.
If so, your OSAP application will be updated, and there is potential that the change can lead to an overpayment, in which case, your refund (or a portion of it) must be returned to the National Student Loan Service Centre to be applied against your current loans.
EMT notifications will go to @mylaurier.ca addresses only and EMT is our default refund method.
When a standard EMT refund has been processed for a student and their refund status is completed, you can expect to receive your Interac email notification within 24 hours.
If your refund status states "completed" in LORIS and you have not received your email notification within 24 hours, contact studentrefunds@wlu.ca.
You have 30 days to deposit your EMT refund before their interac transfer will expire.
You will receive five email reminders to complete their deposit: one email every six days.
If the Interac transfer expires, the funds will be returned to Laurier and the credit will be placed back onto the your student account and you must complete a new refund request.
You will have three password attempts to complete your EMT deposit.
If you fail to complete your deposit due to too many failed password attempts:
If you have Interac auto-deposit set up with your address for your financial institution, you will not need to enter your password. The funds will automatically be deposited into your default bank account.
If you are an international student and your tuition and fees were paid by international bank wire, CIBC student pay, or credit card, your credit is required to remain on your student financial account for the next term or be returned to either the credit card that was used for payment or the originating country that the bank wire payment was made.
Important Notice: International students making payments to the university over and above the outstanding balance (or where no balance owing exists) will not be eligible for refunds. Credit balance must remain on the student account and be applied against next active term fees.
If you do not have a MyLaurier account (e.g., staff or visiting scholars), email studentrefunds@wlu.ca and we can support you with your refund request.
If you are dropping from 2.5 credits to 2.0 credits (typically five down to four courses) within the 55% penalty range, you will not receive a tuition adjustment on your account.
This is because 55% of a course cost plus the cost of the courses you are still registered is greater than the amount that you were actually charged, due to the tuition cap.
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