Refunding

1. Ensure that you have access to your MyLaurier email account* as all email money transfer (EMT) notifications will be sent to your MyLaurier email account only*.  For assistance in accessing your MyLaurier account, visit Student Computer Accounts and Passwords.
   
   * ATTENTION: To avoid delays, ensure that you receive your Interac EMT notification, you will need to ensure that you have completed the migration of your MyLaurier account.  Please ensure that you have reviewed and completed the following:
   
   Outlook Migration
   Multi-factor Authentication (MFA) for Students
2. Submit a refund request of available credit on your account by logging into LORIS> Student Services > Request a Refund.
   
   
3. Submit a refund request each time a credit is available on your account and you would like to have the credit refunded to you.

• Submission of a refund request is required each time you have a credit on your account that you would like to have refunded. Refunds are student-driven and not automatic. 
• Requests for refunds are only available for the FULL credit on your student account at the time of request
  
  • Notes:
    • At the time your refund request is processed, if your credit available is lower than what you had originally asked for (due to new fees/charges being applied), only the remaining credit balance will be processed for refunding to you
    • At the time your refund request is processed, if your credit available is more than what you had originally asked for (due to new payments/awards applied or recent adjustments, etc.), only the full amount that you requested will be processed for refunding to you.  You must submit a new refund request for any new credit once your first request has been completed
• Refunds requested at the beginning of a term are not processed until after the last day to add.
• If you are an OSAP recipient, we check first to see if your refund is due to a change in enrolment. If so, your OSAP application will be updated, and there is potential that the change can lead to an overpayment, in which case, your refund -  or a portion of it - will need to be returned to the National Student Loan Service Centre to be applied against your current loans.
• Outstanding parking fines will be applied to available credit prior to the processing of a refund (other fees owing to campus areas, ie. library fines, housing damages/cleaning fees, Wellness Centre fees, etc. cannot be paid through available student account credit - if you are owing fees with these areas, please proceed directly to the appropriate departments for payments).
• Payment errors or credits from payments made to unbilled accounts where fees were not owing due to no course registrations cannot be returned via the refund process.
  • Have individual who submitted payment contact their bank directly to have a 'return of funds' request submitted due to the payment error.
  • Return of funds request can be sent to Financial Resources Office via E-Mail to Julie Steckel (jsteckel@wlu.ca) or faxed to 519.884.7615.
• Processing timelines are approximately two weeks.
• For questions regarding your refund request, please email studentrefunds@wlu.ca 

EMT notifications will go to @MyLaurier* addressess ONLY and EMT is our default refund method. 

• Notifications will be sent to student's @MyLaurier address within 24 hours of being completed. If your refund status states "completed" in LORIS and you have not received your email notification within 24 hours please contact studentrefunds@wlu.ca.
• Students and recent alumni who don't have access to their @MyLaurier address or who have not accessed it recently will need to ensure they take the necessary steps to re-active their account.
  
  
• * ATTENTION: To avoid delays, ensure that you receive your Interac EMT notification, you will need to ensure that you have completed the migration of your MyLaurier account.  Please ensure that you have reviewed and completed the following:
  
  Outlook Migration
  Multi-factor Authentication (MFA) for Students

When a standard EMT refund has been processed for a student and their refund status is completed, the student can expect to receive their Interac email notification within 24 hours.

• Students can then accept the transfer and deposit their refund into their account.

Students have 30 days to deposit their EMT refund before their interac transfer will expire.

• Students will receive 5 email reminders to complete their deposit - 1 email every 6 days.
• If the Interac transfer expires, the funds will be returned to Laurier and the credit will be placed back onto the student account and the student will need to complete a new refund request.

Students will have 3 password attempts to complete their EMT deposit.

• If a student fails to complete their deposit due to too many failed password attempts, the funds will be returned to Laurier and the credit will be placed back onto the student account and the student will need to complete a new refund request.

If a student has Interac auto-deposit set up with their address for their financial institution, they will not need to enter their password and the funds will automatically be deposited into their default bank account.

• If your approved refund is more than $10,000, it will be sent to you in two separate e-transfers (Ex. Refund approved for $15,000, student will recieve one EMT of $10,000 and a second EMT of $5,000). 
• Student's can only accept an EMT refund of up to $10,000 within a 24 hour period. If you are receiving more than $10,000 you will need to wait 24 hours before accepting your second e-transfer. 

If you are an international student and your tuition and fees were paid by international bank wire, CIBC student pay, or credit card, your credit is required to remain on your student financial account for the next term or be returned to either the credit card that was used for payment or the originating country that the bank wire payment was made.

Important Notice: International students making payments the university above the outstanding balance (or where no balance owing exists) may not be eligible for refunds.  Credit balance will remain on the student account and contribute to future term fees.

If you are dropping from 2.5 credits to 2.0 credits (typically five down to four courses) within the 55% penalty range, you will not receive a tuition adjustment on your account. This is because 55% of a course cost plus the cost of the courses you are still registered is greater than the amount that you were actually charged, due to the tuition cap.