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Refunding

If you are reviewing your account summary or account summary by term, and note that you have a negative balance, or a credit on account, you are able to request a refund. Refunds can be requested using the Refund Request Form.

A few things to keep in mind when waiting for your refund:

  • Refunds requested at the beginning of a term are not processed until after the last day to add;
  • If you are requesting a cheque to be issued, make sure your mailing address is correct on LORIS;
  • If you are an OSAP recipient, we check first to see if your refund is due to a change in enrolment. If so, your OSAP application will be updated, and there is potential that the change can lead to your refund, or a portion of it, to be returned to the National Student Loan Service Centre to be applied against your current loans; and
  • Processing timelines are approximately two weeks.

When you are dropping courses, your refund will depend on when you drop your course. Courses dropped prior to the start of term will receive a full refund. During the fall, winter and spring term, the first week of class allows you to drop courses without financial penalty. The second week of class there is a 10% tuition penalty. After the second week, incidental fees are non-refundable, and the tuition penalty is 55%. If you are dropping down from your fifth course, because you paid approximately 50% of a traditional course fee, you will receive no refund for dropping from five to four courses in the 55% penalty period.

If you would like to receive your refund by direct deposit, you must set up direct deposit prior to submitting your online refund request. To do this, you can submit a void cheque or pre-authorized debit form from your financial institution along with the Direct Deposit Authorization Form.