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Amanda Caiazzo graduated from Laurier with a BA in Communications Studies in 1997. After graduation, Amanda went on to become a certified wedding consultant and worked in many facets of the wedding industry including operating her own business for several years. During this time, Amanda was able to utilize her communication skills to develop strong relationships with her clients and industry vendors.
This passion for providing quality customer service naturally led Amanda to a career working in the telemarketing industry. Her past experience working with clients was a key part of her success in providing superior customer service. Amanda is currently working as a contact centre supervisor at Canadian Tire Financial Services where she has held positions within many of Canadian Tire’s Call Centre divisions. According to Amanda, the most rewarding part of her job is working with people. She enjoys the energy of those working around her and the challenges she faces dealing with day-to-day situations. “Along the way, I have worked with amazing people and have supervised teams of all sizes. I really enjoy working in a call centre because the work is challenging and rewarding. I never really know what my day will look like – you have to be both structured in your methodology, but remain extremely flexible because priorities can change so quickly!”
According to Amanda, the call centre atmosphere is a fast-paced environment where changes happen both internally and externally to affect the day-to-day operations of the business. She consistently relies on her communications background on a daily basis and is currently responsible for reviewing and enhancing communications within her department. Amanda suggests that effective communications becomes vital when dealing with all different levels and departments in order to coordinate and plan projects. She has been able to manage and participate in all areas of the company – including training and recruiting, business continuity planning, operations, marketing and of course communications. Amanda notes that communication enhances the customer service relationship which Canadian Tire values and works hard to protect. She is very honoured to work for such a strong, customer-focused company which has always been supportive of her career growth and recognizes employees’ accomplishments.
Amanda always pictured herself working for a small company, but has been pleasantly surprised that working for a large company has some great benefits. What tops her list is the opportunity to experience different roles and departments within her career plan. Amanda has credited her success to having exceptional managers and mentors who have supported her growth and progress in helping her achieve her goals. Amanda attributes her success to her education from Laurier which has provided her with the important stepping stones to move into a leadership career. “Employers will probably tell you one of the most important skills to have in the business world is strong communication skills. I always knew that I wanted a career that I would never find boring or mundane – and I think I've found it!”
Amanda’s advice for students: