Service Update

Please note that we are still seeing a mix of in-person and phone appointments due to the health concerns surrounding COVID-19.  We will give you information about your appointment at the time of your booking. Most of our counselling appointments are being held remotely at this time.  We are still able to accommodate same day concerns for both medical and counseling appointments.

We require 24 hours notice for cancellation. There is a no-show fee for late cancellations and no-shows for in-person, phone, and video appointments. See our fees page for more information.

On the Waterloo campus, we are open from 9 a.m. to 7:30 p.m. Mondays and Wednesdays and from 9 a.m. to 4:15 p.m. Tuesday, Thursday, and Friday.  We are closed for lunch from 12 to 1 p.m.

On the Brantford campus, we are open from 8:30 am to 4 pm.

• Please call us to book an appointment with a physician, nurse, mental health nurse, or counsellor;
• While the University mask mandate lifts on July 1, the Student Wellness Centres stills require masks for patients and staff.  We have listened to the health experts and consulted with our partners within the health care sector, including public health.  In consideration of the fact that our clinics are frequented by people who are acutely ill, that we have many medically vulnerable people attending our clinics daily, and the need to protect staffing levels in the SWC, patients and patient-facing staff will continue to be required to wear a medical mask when in our clinics.  If you arrive without a mask, one will be provided to you.
• We will continue to review our policy and make changes as needed.
• Starting December 31, 2021, per government of Ontario guidelines, publically funded PCR testing is only available for vulnerable individuals with significant medical issues, and residents and staff in the highest risk settings, such as hospitals and LTC retirement homes.  As a result, we cannot offer COVID testing at the Student Wellness Centre.  This means most individuals with a positive result from a rapid antigen test will no longer be eligible for a PCR test and will not be required or encouraged to get a confirmatory PCR test.  Symptomatic individuals who are not eligible for a PCR test and do not have access to a rapid antigen test should assume they have COVID-19.  Visit the Ontario self-assessment page for guidance on isolating and managing your symptoms.  
• Documentation of illness and the completion of all forms have been suspended until further notice. Please use the Illness Self-Declaration Form.

Visit our Mental Health Resources page under ‘Remote Resources’ for more support during this disruption to in-person counselling services.

Visit Laurier's Coronavirus page for information on how Laurier is handling the situation.