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The equitable application of university policy and procedure is of utmost importance to us all. Every member of the Laurier community should expect proper application of university policy and procedures to enrich their learning and work environment.
When there is a perceived misapplication of university policy or procedure, or if you believe you have received unfair treatment, the OHRCM can assist you in pursuing a course of action to address your complaint.
Ombuds Services is a function of the OHRCM. The office offers independent, multi-partial and confidential service if you have been unable to resolve your concerns related to unfair process or misapplication of university policy and procedure. The mandate of Ombuds Services is to ensure procedural fairness, and just and reasonable outcomes.
Our office will consider your complaint if:
Our office objectively considers complaints, makes informal inquiries, carries out formal reviews, draws conclusions and recommends fair resolution. Outcomes may include changes to decisions and/or changes to University policies and procedures.
There are some limitations to our office’s ability to help. We are unable to consider complaints that are:
You may wish to contact the office when:
Contact us if you have exhausted normal university avenues for seeking resolution to your complaint and wish to discuss how best to proceed.
What to expect when you contact Ombuds Services:
Contact Us:
Office of Human Rights and Conflict Management
E:
humanrights@wlu.ca
T:
519.884.0710 x3322
Office Location: Arts Building, 1C12