Contacts and Feedback

We're here to help and answer any questions you might have! If you're not sure who you need to speak to, email us at (Waterloo) or (Brantford) and we'll connect you with the right person, resource or information.

Find the Right Contact

Share Your Feedback

As a mandatory support service of Wilfrid Laurier University, the Accessible Learning Centre (ALC) has an obligation and desire to facilitate open communication to ensure accountability, and to ensure effective resolve of any concerns related to the performance of the ALC.

Submit feedback and comments regarding your experience and interaction with the ALC. All feedback is confidential and sent to the director of the ALC to be given careful consideration and investigation.


Intake and Consultant Team

Members of the Intake and Consultant team determine student eligibility for ALC services and design academic accommodation and support plans for eligible students to facilitate their equitable access to the learning environment.

Accommodation Services

Members of the Accommodation Services team facilitate accommodations and support services. 

Adaptive Technologists identify mainstream and adaptive technologies that best support students in their learning and train them in how to use these technologies efficiently and effectively.

Educational Support Coordinators work with instructors to recruit volunteer note-takers, link students to qualified tutors and arrange other personal supports as required by student accommodation plans.

Exam Coordinators collaborate with instructors to schedule and administer final exams, midterms and in-class tests or quizzes for students who have exam accommodations.

Invigilation Assistants help exam coordinators, instructors, proctors and students with many exam-related details, such as printing, distributing and collecting exams, ensuring computers are working, and issues that arise during exams.

Learning Strategists design individualized learning plans that help students develop or improve their skills in studying, taking notes, planning assignments, studying for and writing exams, and time management.

Transcriptionists facilitate student access to accessible electronic or print course materials, including textbooks, course packs and other teaching materials.