Changes to services provided at Special Constable Service Communication Centre

Oct. 1, 2019
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If you’re a student at Laurier’s Waterloo campus, you may have noticed some changes at the Special Constable Service’s (SCS) multi-campus Communication Centre, located across from the Dining Hall in the Student Services Building.

SCS has closed the service window at the Communication Centre to comply with new provincial and federal legislation, which prohibits public access to a police service communication centre with a dispatch function.

To report incidents and emergencies to the dispatch centre, use the red emergency phone installed next to the Communication Centre window. All calls made using the emergency phone will be recorded.

The legislation also restricts access to the centre to authorized personnel with appropriate security clearance only, which means that Communication Centre dispatchers and special constables are prohibited from answering knocks at the door.

New procedures for vehicle tows, and found personal property items are as follows:

Vehicle Tows and Parking Issues

For issues related to parking infractions and vehicle tows, please contact Parking and Transportation at parking@wlu.ca or call 519.884.0710 x3032.

Reporting Found Valuables, Identification and Credit Cards

  • If you’ve found someone’s personal property item(s) or valuable(s) such as a bike, phone, laptop or jewellery, pieces of personal identification or credit cards with names on them, please bring them to the SCS location at 232 King St. between 8:30 a.m. and 4:30 p.m., Monday to Friday.

  • At the SCS location, complete the following simple steps to properly submit the found items:
    • Complete the Found Property Form, available in the office foyer.
    • Place the completed form and the found property into a tamper-proof plastic bag, also available in the office foyer, and seal it.
    • Deposit the sealed bag into the drop box.

  • The drop box is monitored by a video camera and is emptied Mondays, Wednesdays and Fridays.

  • If you’ve found personal property items of value after 4:30 p.m. or on a weekend, bring it to the SCS location drop box during office hours.

  • Found OneCards can be put in the drop box located outside the Waterloo campus OneCard Office.

  • SCS makes every effort to return your valuables to you and will contact you through your myLaurier email account. Check your email account often if you’ve lost something valuable.

Reclaiming Your Stuff: Valuables, Identification and Credit Cards

  • All valuables, pieces of ID and credit cards submitted to SCS are held on-site for a 48-hour period. After 48 hours, those items are relocated and you’ll need to make an appointment with SCS to claim your item. Appointment times are available on Mondays, Wednesdays and Fridays between 4 and 8 p.m., pending the availability of a special constable. Call x3333 to arrange an appointment.

  • If SCS has informed you that your valuable item has been found, please make arrangements to claim it immediately. Items not claimed after 90 days are sent to the Waterloo Regional Police Service (WRPS) for auction or are destroyed (in the case of ID or credit cards). Unclaimed bikes are sent to the WRPS after 30 days.

  • Money generated from Laurier auction items is contributed to the Special Constable Service Student Bursary.

Reclaiming Your Stuff: Non-valuables

  • SCS no longer handles items such as clothing, water bottles and other miscellaneous pieces of property. If you’ve lost or found one of these items, check the drop box that’s been installed next to the SCS Communication Centre. Additional drop boxes for non-valuable items found at Laurier’s Waterloo campus are located in the Library, the Aird Building and the Hub.

These updated procedures were established in collaboration with campus stakeholders.

The SCS appreciates the continued cooperation of the Laurier community as everyone adapts to the updated policies and procedures, which allow SCS to focus on providing campus safety services to the Laurier community.
Still have questions about the changes to service delivery at the SCS Communication Centre? We’re here to help. Email dispatch@wlu.ca or call 519.885.3333.