Student Concerns

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If you have concerns regarding the level of service that you have received from any member of the Financial Aid Office, your concerns may be noted in writing. 

Your letter of concern must contain the following information:

  • Date that the incident took place (and approximate time if possible).
  • Name of the staff person (if known).
  • The situation that was being discussed or addressed by the student and staff.
  • The nature of the student’s concern.
  • Letter must be signed by the student and dated.
  • Appropriate return address/email in order to direct a response.

Mail your letter to: 

Associate Registrar, Student Finance and Client Services (Necia Martins)
Wilfrid Laurier University
75 University Avenue West
Waterloo, Ontario, N2L 3C5

If you do not wish to address your concern to the associate registrar, student finance and client services, you may direct your concerns to the AVP: Enrolment Services and Registrar using the mailing address above, or contact the Office of Human Rights and Conflict Management.