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Services and Support

What is the ODRS Responsible For?

The Office of Dispute Resolution and Support (ODRS) is responsible for:

  • Providing facilitation of the resolution of discrimination and harassment complaints.
  • Collaborating with individuals and groups seeking to improve difficult relationships.
  • Providing support and coaching for those wishing to confidentially address conflict.
  • Educating the university community about workplace conflicts (including harassment, discrimination and bullying) and strategies for effective conflict resolution.
  • Conducting awareness programs, workshops and customized training sessions to meet the dispute resolution needs of the university community.

What Can I Expect from the ODRS?

The ODRS has a presence on all campuses. When contacting the ODRS you will be provided with an opportunity to confidentially meet to discuss your situation in a location that is comfortable to you. At that meeting you will be provided with an opportunity to:

  • Talk about issues and preferred outcomes.
  • Explore appropriate referrals for other supports and assistance.
  • Discuss and consider various options for resolving conflicts.
  • Consider the value of mediation or facilitated conversation.
  • Prepare for a difficult conversation.
  • Analyze the nature and cause of your conflict or concern.

The office offers a number of supports. You will be provided with options to consider for which avenue of support you are most comfortable with. The ODRS will assist you in determining effective solutions to interpersonal problems. If, however, you feel you are experiencing discrimination, harassment, workplace or gender based violence and informal resolution is not an option please contact the ODRS office directly.

The ODRS will not:

  • Speak on behalf of the university.
  • Interfere with appropriate performance management or evaluation.
  • Take action without your consent unless safety is an issue.
  • Advocate for a particular individual.

Getting Help and Support

To help guide you, more specific information about common concerns and complaints can be found in the "Finding the Right Office" section. If you can’t find what you are looking for, please contact the ODRS by phone or email.

If you are not comfortable contacting the ODRS you should seek out other supports in the university, including those available to you through Human Resources, your union, association or the deans of students.

Contact Us:

Dawn McDermott (née Ricker), Senior Advisor, Office of Dispute Resolution and Support

E: dricker@wlu.ca
T: 519.884.0710 x4541
Office Location: Arts Building, 1C12