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Student Accounts - Collections

Student fees are assessed to student accounts every term of registration and invoices are posted monthly. 

Laurier communicates with students and proxy users using all active email address(es) on file when new invoices are posted and sends reminders if holds are added to accounts due to non-payment.

You may also be contacted by text message (SMS) or phone to review your invoice, make a payment, or reach out if you need support.

Students are responsible for ensuring their contact information is accurate and up to date in LORIS.

Laurier's internal collections team works with you to resolve past-due payment issues fairly and equitably. 

In the case where your account balance remains outstanding after multiple attempts to connect, we will refer your account to the third-party collections agency, D&A Group Services, for support. 

Statement of Financial Responsibility 

Process and Communication Overview

Student accounts are reviewed throughout each term (Fall, Winter, Spring, and Summer), and students may receive regular communications about their balance. If a balance remains unpaid, the account may move through a series of collection stages, as outlined below.

Stage One: Account Review and General Communication

Currently registered students.

During each term, we review student accounts and send regular communications, including invoice notifications and reminders, to help students stay informed about their balance and due dates. This includes balance reminder emails sent approximately one week prior to each due date. 

Stage Two: Outreach and Notification – Soft Notice

Overdue balance with no future term course registration.

If your balance remains unpaid after the final term invoice due date (Fall – November, Winter – March, Spring/Summer – July), your account will move into this stage and you will begin to receive past due email notices, which will include information about next steps and our collections process

Stage Three: Outreach and Notification – Pending Referral Notice

Overdue balances with no current or future term registration.

At this stage, you will receive more frequent and direct communications regarding your outstanding balance, including formal notice of a pending referral to a third-party collections agency.

You will have approximately 42 days to resolve your balance before your account may be referred to a collections agency. If referred, continued non-payment may be reported to the credit bureau, which may affect your personal credit rating.

The following communications may be sent as your account approaches referral:

  • First warning (approx. 42 days before) along with standard invoice notifications, you will also receive: 
    • a collection warning notification to all active emails on file, 
    • your invoice will include a comment noting your pending referral, and
    • a hard copy letter sent to all active addresses on file approximately one week later.
  • Second warning (approx. 21 days before) along with standard invoice notifications, you will also receive: 
    • a collection warning notification to all active emails on file, 
    • your invoice will include a comment noting your pending referral, and
    • a phone call to all active phone numbers on file.
  • Final warning (approx. 1 week before the final due date) 
    • a final warning email notification to all active emails on file, and
    • SMS notifications to all active phone numbers on file. 

Stage Four: Final Review

After the 42-day deadline has passed, the collections office will complete a final review of all accounts to ensure that no alternative action can be taken. 

Stage Five: Account Referral to External Collections Agency

At this point, your account is referred to D&A Group Services, where continued nonpayment will be reported to the credit bureau. 

Once referred, you should reach out to D&A Group Services to discuss your options by phone at 1.888.395.1147. For frequently asked questions, visit D&A Group Services' website. 

Frequently Asked Questions (FAQs)