Student Accounts - Collections
Student fees are assessed to student accounts every term of registration and invoices are posted monthly.
Laurier communicates by email with students and proxy users when new invoices are posted and provides reminders of holds added to accounts for non-payment. Laurier may also communicate by SMS or phone calls to encourage you to review your invoice, make a payment or reach out to our office if you need any support.
Laurier's internal collections team works with you to resolve past-due payment issues fairly and equitably.
In the case where your account balance remains outstanding after multiple attempts to connect, we will refer your account to the third-party collections agency, D&A Group Services, for support.
Statement of Financial Responsibility
Process Overview
Accounts deemed overdue will be referred to our internal collection office for further review.
In addition to the monthly invoices posted to LORIS, you will receive pending collections warnings by email, SMS, hard copy letter and a phone call, provided that you have the correct contact information on file.
Continued nonpayment will follow a schedule of actions depending on how long your fees have been overdue.
Process and Communication Breakdown
Stage One: Identification and Review
Identify student accounts with overdue balances and no current registration.
Stage Two: Outreach and Notification - Soft Notice
Balances less than six months old, no current registration.
- Action: Overdue balance reminder after each new invoice is generated, includes soft collections notice to all active emails on file.
Stage Three: Outreach and Notification - Pending Referral Notice
Balances over six months old, no current registration.
- Action: Past due notice is sent to all active emails on file, including a firm pending collections referral notice. You will have approximately 60 days to pay your outstanding balance or your account will be referred to a third-party collections agency where continued nonpayment will be reported to the credit bureau.
- First warning (approx. 60 days before) along with standard invoice notifications, you will also receive:
- a collection warning notification to all active emails on file,
- your invoice will include a comment noting your pending referral, and
- a hard copy letter sent to all active addresses on file approximately one week later.
- Second warning (approx. 30 days before) along with standard invoice notifications, you will also receive:
- a collection warning notification to all active emails on file,
- your invoice will include a comment noting your pending referral, and
- SMS notification to all active phone numbers on file.
- Final warning (2 weeks before the final due date)
- a final warning email notification to all active emails on file, and
- a phone call to all active phone numbers on file.
Stage Four: Final Review
After the 60-day deadline has passed, the collections office will complete a final review of all accounts to ensure that no alternative action can be taken.
Stage Five: Account Referral
At this point, your account is referred to D&A Group Services, where continued nonpayment will be reported to the credit bureau.
Once referred, you should reach out to D&A Group Services to discuss your options by phone at 1.888.395.1147. For frequently asked questions, visit D&A Group Services' website.
Frequently Asked Questions (FAQs)
Student’s who are currently registered, will not be referred to our internal collections team.
If you a current student or planning on returning to Laurier and need information and resources to understand and prepare for your student finance, please visit: Laurier’s Dollars and Sense: Money Management Program.
Laurier recognizes that there are extenuating circumstances which may make it difficult for students to make payments to their account. Please reach out to collections@wlu.ca to discuss possible payment plan options.
Note: If granted a payment plan:
- The hold will remain on the student’s financial account,
- Monthly late fees of 1.25% will continue to accrue based on the balance owing at the time,
- Subsequent missed payments or account balances not cleared by the agreed upon deadline, will result in the account being referred to D&A Group Services without further warning or notification
No, we do not defer payment. Laurier recognizes that there are extenuating circumstances which may make it difficult for students to make payments to their account. To discuss your payment plan options, please reach out to collections@wlu.ca.
Online banking: Your 9-digit Laurier ID # is your account number (preferred)
International payments, through the CIBC International Student Pay portal.
Note: when submitting payment processing times may vary, so please take this into consideration.
I don’t remember my Laurier ID# to make an online payment!
To verify your Laurier ID #, go to the Personal Information tab on LORIS and click Personal Information. Your ID will be displayed on the top left-hand side.
Please reach out to Laurier’s Student Help Desk. E: support@mylaurier.ca PH: 226.243.6393
Student can log onto LORIS and confirm their current balance under the "Student Services" tab, "Student Account Summary" > "Account Summary by Term > Select the most current term.
Please reach out to Laurier’s Student Help Desk. E: support@mylaurier.ca PH: 226.243.6393
If you don’t understand your balance/why you owe fees, you should first log into LORIS to view your account balance breakdown. "Student Services" tab, "Student Account Summary" > "Account Summary by Term.
If you still have questions or concerns, please reach out via email to collections@wlu.ca.
Statement of Financial Responsibility
By registering for classes at Wilfrid Laurier University, students agree to pay all assessed tuition and fees as a result of registration. Students are responsible to properly cancel, adjust or drop their registration in accordance with academic dates in the Academic Calendar. Students understand that decisions with respect to any request for course withdrawals, tuition refunds, tuition adjustments, or other fees are Wilfrid Laurier University’s sole discretion and in accordance with the applicable University policies and procedures. Furthermore, students agree to pay any additional charges they may incur, including, but not limited to: charges for residence, meal plans, class materials, late registration fees, other departmental charges, penalties and late payment fees.
Students understand that:
- It is their responsibility to verify their student financial account on a regular basis.
- Regardless of their eligibility for financial aid, they are personally responsible for the full amount assessed to them as a result of their registration and will be held accountable to Wilfrid Laurier University’s policies and procedures.
- Having an overdue balance on their student financial account may have both academic and non-academic consequences (Financial Hold), including, without limitation, graduating, accessing final grades, adding courses, registering for future terms, accessing a transcript of grades and/or referral to a third-party collection agency.
If you have submitted an appeal, in which you have not received a decision, please send proof of your submission to collections@wlu.ca by the deadline noted on our collection warning email(s). i.e. attach your email confirmation that you received after you successfully submitted your appeal.
After review of your submission, you will receive an email confirmation from us outlining our decision, next steps and expectations. If your documentation is accepted, you will be temporally removed from our current collection process.
Note: If you have submitted 2 or more appeals for the same term/academic year that have been denied. Unfortunately, we can not accept proof of submission to defer your collection’s referral to our external collection's agency. In this case, we recommend that you pay your account in full by the due date OR set up a verified payment plan with us by the deadline to avoid referral. To discuss your options, please reach out to collections@wlu.ca