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Prism Services is now hiring for President - Prism Resources
Application deadline: Sunday, March 6, 2022 at 11:59 p.m.
Who can apply: Current Laurier students who are not on co-op terms.
View the job posting and submit your application on Navigator.
The primary work location will be at the Waterloo campus. The University will continue to comply with Provincial directives and orders arising from the COVID-19 pandemic.
Position #: 160588
Position Summary:
Vice President of Training is responsible for directing and overseeing the training function of the Prism Resources Program at both the Waterloo and Brantford campuses. This includes developing and implementing processes designed to improve performance of existing services and introduction of new opportunities. Vice President of Training works closely with Vice President of Marketing, Lazaridis Financial Administrator and Lazaridis School faculty members to promote the training courses and to engage into new partnerships that will bring value to Prism members.
Position #: 160590
Position Summary:
The Vice President of Member Relations is responsible for overseeing the administration of the Member Services department and all its operations. This individual is responsible for managing the Member Relations staff for smooth operations and excellent execution of Prism strategic plan, budget, and to ensure outstanding customer service for Prism members. The Vice President of Member Relations and the Desk Manager work together to operate the service desk in a professional manner.
Position #: 160597
Position Summary:
The Training Manager is responsible for assisting the Vice President of Training Services in running the training department such that all operational activities will meet the demands of the Prism member base. The Training Manager fulfills these responsibilities in addition to serving as Instructor.
Position #: 160600
Position Summary:
The Desk Operations Manager is responsible for assisting the Vice President of Member Relations in running the Member Services department. This individual is also responsible for promoting inter-departmental communication between the Member Relations and Marketing. The Desk Manager aids in the day-to-day operations and plays a key role to ensure a great a great Member Services experience.
Position #: 160601
Position Summary:
The VBA and Coding Instructor is responsible for teaching VBA programming and Coding to Prism Resources members with varying degrees of knowledge. The instructor is expected to thoroughly understand and teach the predetermined module(s) to the class, while consistently monitoring the course content to ensure that all concepts are in alignment with industry standards. Training solutions have to be tailored to fit the participants’ needs.
Position #: 160594
Position Summary:
The Finance Instructor is responsible for teaching Bloomberg and Capital IQ to Prism Resources members with varying degrees of knowledge. The instructor is expected to thoroughly understand and teach the predetermined module(s) to the class, while consistently monitoring the course content to ensure that all concepts are in alignment with industry standards. Training solutions have to be tailored to fit the participants’ needs.
Position #: 160592
Position Summary:
As the face of Prism Resources, Member Services Representatives are responsible to rent out equipment, register members for training courses and ensure that members always have a positive experience when using Prism Resources services. They address member inquiries, questions and concerns, receive, respond to and redirect members’ telephone calls or emails, provide available information upon request and investigate or escalate issues as appropriate. Maintain confidentiality per Wilfrid Laurier University policies and guidelines. Member Services Representatives work under moderate supervision and are responsible to collect, record and reconcile payments.