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Set yourself up for success with your Outlook app and follow our tips and tricks to improve your multi-factor authentication (MFA) experience!
Remember:
There are a few simple settings you can change to help optimize your Authenticator app.
Depending on the application, you might be asked authenticate more often. There are steps you can take to reduce this. Remember you'll need to re-authenticate when you change or reset your password.
Microsoft’s mobile and desktop applications require you to access the application within 90 days to remain signed-in. If the session expires you will be required to authenticate again.
If your mobile outlook app is requesting you to sign in every day it might be an indication that your Authentication App is not configured correctly. Contact the service desk for support.
You'll need to authenticate on anynew browser session unless you use the “Stay signed in?” feature. This keeps you signed in on that browser until you choose to sign-out.
Go to myprofile.microsoft.com and login with your Laurier credentials. At the “Stay signed in?” screen, check the “Don’t show this again" box and confirm your choice.
Note: Remember to sign-out if you are on a shared computer. If you do not see the “Stay signed in?” feature, clear your browser cookies.
The option to “Stay signed in?” is not supported by SSO applications. Every time you open a new browser session you will be required to authenticate.
Keeping the browser session open can reduce the amount of times you need to authenticate – depending on the application, you may not be prompted for eight hours. Remember to minimize the browser and lock your screen if you are leaving your device unattended.
The “Microsoft Outlook App” for your mobile device can be found in the Google Play Store (Android) and Apple App Store (iOS).
If you're experiencing message delays and syncing errors, try reconfiguring.
The app will try to find accounts already registered with the Authenticator App:
If asked to add another account, select "Maybe Later" and follow the instructions on screen to complete your account setup. Upon completion, all your emails will sync within the next few minutes.
Enter your email address, then your password when prompted to sign in. You will be asked to enter a Microsoft Authenticator Code:
When asked to add another account, select "Maybe Later." You'll also be asked if you want to enable notifications. Upon completion, all your emails will sync within the next few minutes.
If you're experiencing message delays and syncing errors with your Laurier account on your phone, you may need to reconfigure your mailbox.
Need Support? Contact the Service Desk.