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Frequently Asked Questions

I have two exams that directly run into each other because of my extra time accommodation.

  • Book all of your exams according to the original time.
  • Let your consultant know about the conflict as soon as you are aware, before the exam booking deadline.
  • In the future, if possible, try not to pick courses that run back-to-back and instead leave at least an hour break between classes.

I have a spacing accommodation and I have exams that conflict (e.g. two on the same day).

  • Book all of your exams according to the original time and date.
  • Let your consultant know about your conflict as soon as possible (must be before the exam booking deadline).
  • Sign the necessary exam confidentiality form.
  • Check your Laurier email frequently for directions/information from your consultant for follow up. If you do not follow up promptly, the conflict may not be resolved.

The date of my test/midterm has not been announced yet and the test/midterm booking deadline is approaching.

  • Contact your professor to confirm whether or not the date has been determined.
  • If the date has not been determined in advance of the booking deadline, come to the main ALC office (Arts 1C11) as soon as the date is announced.
  • If you wait to communicate this information and other students in the class have already notified us of the new date, you will be at risk of not being able to write the exam with the ALC.
  • Contact your professor to confirm whether or not the date has been determined.
  • Submit a booking form at web.wlu.ca/alconline for the course with the information that is known (speculating a date) before the booking form deadline.
  • Notify lbalexams@wlu.ca that you are unsure of the date but will email as soon as the date has been confirmed.
  • If you wait to communicate this information and other students in the class have already notified us of the new date, you will be at risk of not being able to write the exam with the ALC.

My professor changed the date of the test/midterm.

  • Email alexams@wlu.ca (Waterloo) or lbalexams@wlu.ca (Brantford) as soon as the date change is announced.
  • If you choose to wait to communicate this information, you will be at risk of not being able to write the exam with the ALC.

I realized that I made an error in my booking.

  • Do not cancel the exam booking. As soon as you become aware of the error, email the exam coordinators immediately at alexams@wlu.ca (Waterloo) or lbalexams@wlu.ca (Brantford) with the correct date and time.
  • There is no guarantee that the error will be fixed. If sufficient notice is not provided, you will need to write the exam with the rest of your class.
  • For all future bookings, be careful to ensure that accurate information is provided.

I have an online exam that is not to be written in the classroom (i.e. in a location of my choosing).

  • Do not book this exam with the ALC.
  • Contact your consultant about this right away.
  • Your consultant then will follow up with your professor and/or the Online Learning department to set up your extra time accommodation.
  • If you require assistive technology for writing the exam (e.g. Kurzweil, Zoomtext, Jaws), please ensure to inform your consultant.

I have a special component (e.g. film clip, music, online portion, specific software/program) on my exam. What should I do?

  • When you’re booking an exam with special components, include the specific details of the special component (e.g. there is a listening component) in the "Other" box on the booking form.

I have a test/midterm close to the midterm booking deadline.

  • Book your test/midterm exams at the very beginning of the term. In most cases, test/midterm dates will be listed on your course outline.
  • Ensure that the test is booked at least a full week before the date of the test/midterm, regardless of the booking deadline.
  • Failure to book the test without providing sufficient notice may result in an unprocessed booking.

I have not completed my registration with the ALC and I have exams coming up.

  • Until accommodations are put into place with your disability consultant, you will be expected to write with the rest of your class without accommodations.
  • Once you meet with your consultant, you will have a conversation regarding which, if any, upcoming exams can be accommodated.

I missed the test/midterm in my course and after discussing with my professor I was told that I will be writing a cumulative final exam.

  • When booking your final exams with the ALC, indicate in the "Other" box that it is a cumulative final.
  • It is your responsibility to follow up with your professor to ensure that he/she is aware that they need to provide the ALC with the exam prior to your exam date.
  • It is helpful to communicate this information to alexams@wlu.ca (Waterloo) or lbalexams@wlu.ca (Brantford) and your consultant so that we can ensure you have the proper exam.

I have submitted a petition and have been approved to write in the deferred exam period.

  • When booking your final exam, please check off that it is a deferred exam.
  • If you have already booked your exam, be sure to communicate with your disability consultant and the ALC exam coordinators that you will be writing in the deferred exam period as soon as your petition has been approved. Do not assume that the ALC knows this information.
  • Watch the website for the date of your deferred final exam. Check the schedule in advance to confirm it is has been arranged with the ALC.
  • When booking your final exam, please check off that it is a deferred exam.
  • If you have already booked your exam, be sure to communicate with your disability consultant and the ALC exam coordinators that you will be writing in the deferred exam period as soon as your petition has been approved. Do not assume that the ALC knows this information.
  • Check with your consultant that a new date has been arranged.

I have an exam on the same day of a religious holiday that I observe.

  • Book your exam according to the original date and time.
  • Contact your professor and consultant immediately regarding your conflict. Contact your professor to determine if documentation is required.
  • When discussing an alternate date with your professor, keep in mind that ALC exam staff need sufficient notice before the exam date.
  • For final exams, you will often need to complete a petition requesting to reschedule an exam for this reason. Please see your consultant for further instructions.
  • Consultants and exam staff cannot reschedule exams for any reason without professor/department approval.

I am ill on the day of an exam.

  • Email your professor and consultant right away.
  • Get appropriate medical documentation dated the day of the exam and give it to your professor and consultant.
  • Keep in mind that some departments/courses have a policy where an exam cannot be rescheduled due to illness; refer to your course outline for further information.
  • Once your consultant has received approval from your professor to reschedule the exam, he/she will contact you to determine a new date and time.
  • Not all exams will receive approval to reschedule. Please check your Laurier email frequently for follow up.
  • Consultants and exam staff cannot reschedule exams for any reason without professor/department approval.
  • Email your professor and consultant or lbalexams@wlu.ca right away.
  • Get appropriate medical documentation dated the day of the exam and give it to your professor and consultant.
  • Keep in mind that some departments/courses have a policy where an exam cannot be rescheduled due to illness; refer to your course outline for further information.
  • Once you have received approval from your professor to reschedule the exam, email lbalexams@wlu.ca to facilitate a reschedule with a new date. Once the date has been arranged, we will contact you with the information.
  • Not all exams will receive approval to reschedule. Please check your Laurier email frequently for follow up.
  • Consultants and exam staff cannot reschedule exams for any reason without professor/department approval.

I have booked a vacation and I have discovered I have an exam that falls during that time.

  • Do not make vacation plans until after your exams are completed.
  • Book your exam according to the original date and time.
  • Contact your professor immediately regarding your conflict.
  • Depending on your faculty, you may need to complete a petition within your faculty.
  • Contact your consultant right away to let them know.
  • Consultants and exam staff cannot reschedule exams for any reason without professor/department approval.

I have a varsity game that conflicts with the time of my exam.

  • Book all of your exams according to the original date and time.
  • Contact your professor and consultant right away to let them know.
  • Keep in mind that most professors will require proof of conflict from your coach. Follow up with your coach and/or Wally Gabler to provide the necessary information.
  • If a reschedule is permitted, when discussing a potential date with your professor, keep in mind that the ALC exam staff need sufficient notice before the exam date.
  • Consultants and exam staff cannot reschedule exams for any reason without professor/department approval.

I have a funeral to attend on the day of an exam.

  • Contact your professor and disability consultant right away.
  • Note that in most cases your professor will require documentation (e.g. copy of death certificate, note from funeral home, etc.). Please check with your professor regarding the documentation he/she requires.
  • If a reschedule is permitted, when discussing a potential date with your professor, keep in mind that the ALC exam staff need sufficient notice before the exam date.
  • Consultants and exam staff cannot reschedule exams for any reason without professor/department approval.

I didn’t realize that my exam with the ALC was scheduled to start before my class time and I arrived late.

  • It is your responsibility to know when and where you are writing with the ALC. By arriving late, you may lose your extra time.
  • Always be sure to check the schedule the day of your exam as schedules are subject to change without notice.

I do not know when or where I am writing.

  • It is your responsibility to know when and where you are writing. If you have a confirmed booking with the ALC, you are expected to show up.

I cannot locate my exam on the schedule.

  • You need your five-digit ALC number to find your particular exam on the schedule.
  • If it is missing and you are sure you booked the exam, contact alexams@wlu.ca (Waterloo) or lbalexams@wlu.ca (Brantford) immediately.
  • Check the schedule early as errors can only be remedied with enough advanced notice.

Contact Us:

Waterloo Campus

E: alexams@wlu.ca
Office Location: Arts Building, Rm. 1C11

Brantford Campus

E: lbalexams@wlu.ca
T: 519.756.8228 x5786
Office Location: 97 Dalhousie St., Rm. 214