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*Please note that "exam" refers to all timed assessments including quizzes, tests, midterms, and final exams
Students with exam accommodations that use assistive technology (AT) require devices or software set up for use during their specific exams. AT used during an exam can assist with reading, writing, or navigation. For online exams some AT may not be compatible with Lockdown Browser. As a result, students requiring AT write with Accessible Learning using virtual proctoring.
What you need to know about virtual proctoring
If you have any questions about using AT for exams, contact your Assistive Technologist in Waterloo or Brantford.
This guide is intended to provide students with some potential issues that may be encountered with technology while being virtually proctored. Many of these issues can be addressed during the Zoom orientation session offered to students new to being virtually proctored and/or mitigated by using the technology and tools utilized during that session.
Please note that additional issues may arise when attempts are made to utilize computers, headsets, cameras, and microphones not previously tested.
Reasons: Not having an account set up correctly with Laurier credentials; not following log-in process; did not complete Zoom orientation session
Possible Fixes:
Reasons: Audio devices not connected, faulty
Possible Fixes:
Reasons: Poor quality may be due to low Internet connection; multiple apps/services open
Possible Fixes:
Reasons: Student does not have read the web version of Kurzweil installed
Possible Fixes:
Reasons: students did not complete Zoom orientation session and/or misplaced password
Possible Fixes:
Reason: connection issues
Possible Fixes:
Reason: connection issues
Possible Fixes:
Reason: Kurzweil glitch
Possible Fix:
Contact Us:
Waterloo Campus
E:
jfridrich@wlu.ca
T:
519.884.0710 x3086
F:
519.884.6570
Office Location: Peters Building, P243 (office); Arts Building, 2C7 (lab)
Office Hours:
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Brantford Campus
E:
tbartolo@wlu.ca
T:
519.884.0710 x3086
Office Location: One Market (OM 207-20)
Office Hours:
Monday to Friday, 8:30 a.m. to 3:30 p.m.