Technology for Exams and Quizzes
*Please note that "exam" refers to all timed assessments including quizzes, tests, midterms, and final exams
Students with exam accommodations that use assistive technology (AT) require devices or software set up for use during their specific exams. AT used during an exam can assist with reading, writing, or navigation. For online exams some AT may not be compatible with Lockdown Browser. As a result, students requiring AT write with Accessible Learning using virtual proctoring.
What you need to know about virtual proctoring
- All students writing with us are required to attend an orientation session using Zoom, our virtual proctoring environment. Sessions provide an opportunity to install AT, test, and practice with MyLearningSpace questions. We will go over both student and proctor responsibilities so you know what to expect. You can become familiar with the Zoom tools and environment. Further sessions can be arranged as time permits.
- Although software you regularly use may have many features, some may not be available during your exam (e.g., spell check). Check with your consultant if you have any questions about what features will be available during an exam.
- It is expected that all students who have registered AT exam accommodations:
- Are familiar and comfortable with the technology that they’re using
- Know how proctors are allowed to assist them during an exam
- Understand common basic issues with their AT and how to check for solutions (e.g., muted audio). Students should also know how to ask for help with AT during an exam
- My Learning Space assessments without Lockdown Browser are compatible with most major reading, writing and navigation software, so typical questions are readable with Kurzweil, Zoom Text, Jaws, VoiceOver, Dragon and Mac Voice Control
If you have any questions about using AT for exams, contact your Assistive Technologist in Waterloo or Brantford.
Troubleshooting Guide for students being virtually proctored
This guide is intended to provide students with some potential issues that may be encountered with technology while being virtually proctored. Many of these issues can be addressed during the Zoom orientation session offered to students new to being virtually proctored and/or mitigated by using the technology and tools utilized during that session.
Please note that additional issues may arise when attempts are made to utilize computers, headsets, cameras, and microphones not previously tested.
Issue: Student cannot log into Zoom:
Reasons: Not having an account set up correctly with Laurier credentials; not following log-in process; did not complete Zoom orientation session
Possible Fixes:
- Ensure you have completed Zoom orientation session with ALC Staff
- Ensure you have created a Zoom account Zoom Instructions for Students
- Contact ALC Assistive Technologist for assistance with logging in via email (Jane, jfridrich@wlu.ca-Waterloo or Tammy, tbartolo@wlu.ca -Brantford)
- Ensure you have first logged into Zoom before clicking on meeting ID
Issue: No audio:
Reasons: Audio devices not connected, faulty
Possible Fixes:
- It is imperative that you use the same audio device that was tested and worked during the Zoom orientation session
- If using Bluetooth, ensure headset/phone are paired with device
- Check audio settings (audio menu in Zoom) and choose correct device
- Use Zoom tools to test audio
Issue: Video missing or poor quality:
Reasons: Poor quality may be due to low Internet connection; multiple apps/services open
Possible Fixes:
- Ensure you use the same computer and camera that was tested and worked during the Zoom orientation session
- Ask other members of dwelling to reduce Internet use; turn off other apps
Issue: Kurzweil not available
Reasons: Student does not have read the web version of Kurzweil installed
Possible Fixes:
- Ensure you have installed Kurzweil read the web located at the google apps site prior to or during Zoom orientation
- Ensure you are using Google chrome
Issue: Student does not remember Kurzweil password
Reasons: students did not complete Zoom orientation session and/or misplaced password
Possible Fixes:
- Request password to be resent for Zoom orientation session
Issue: Kurzweil reading more than one question at one time during exam
Reason: connection issues
Possible Fixes:
- Go to next page in exam and then return to original question
- Request assistance from Virtual Proctor
Issue: Kurzweil not stopping even when pause is selected
Reason: connection issues
Possible Fixes:
- Log out and back into Kurzweil
- Request assistance from Virtual Proctor
Issue: Kurzweil stops working
Reason: Kurzweil glitch
Possible Fix:
- Log out and back into Kurzweil
- Request assistance from Virtual proctor