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Your password is the primary defence against unauthorized access to both your private information and that of the university.

To support a more secure Laurier, ICT has enabled a new self-service password reset process for students, faculty, and staff. We are making it easier than ever for you to recover your password if you ever forget it.

You can now reset, unlock or change your password without contacting us by using the Self-Service Password Reset (SSPR) tool. It can be done from any device, at any time, and from any location.

Reset your password with SSPR

There are two ways to reset your password:

Option 1: 

  1. Go to  
  2. Enter your email address. 
  3. Enter the character verification. 
  4. Use your MFA method of choice to authenticate, then change your password.

Option 2:  

  1. Launch any Laurier portal (e.g., Outlook, MyLearningSpace) 
  2. Enter your email address.
  3. Select “Forgot my password”. 
  4. Enter in the character verification. 
  5. Use your MFA method of choice to authenticate, then change your password.

Sign up for additional SSPR methods

In case you lose access to your primary MFA method, you can set up multiple ways to recover your password so you can easily reset it.

Go to, select "add sign-in method" and choose a method from the dropdown menu. 

  • Authenticator App: using the authenticator app will allow you to reset your password with the one-time passcode generated by the Microsoft Authenticator app.  
  • SMS Text Messages: adding your phone number means you will receive a verification code in a text message to reset your password. 
  • Email: adding a personal email address as a recovery email means you will receive a verification code in your personal email to reset your password. 
  • Security Questions: add five security questions and answers allowing you to answer these questions when you need to reset your password. 

SSPR Video Resources

Watch the How to Register for Self-Service Password Reset using SM video below:

Watch the How to Register for Self Service Password Reset with Two Step Verification video below:

Guidelines to Password Selection and Maintenance

Passwords prevent unauthorized people from accessing user accounts and the system in general. They should be easy to remember but hard to guess or crack.

Even if you feel that you do not have anything important on your account, you should be aware that the account that opens the door may not be of interest except as a point to launch an attack on the system in general.

Below are some guidelines to help you in selecting and maintaining your passwords.