Tech Services and Supports: Winter 2022

The Service Desk is available on campus and virtually for all things Tech Services. Check out some of the resources we have online and reach out for support if needed.

On Campus Supports

• We've worked to update and enhance the capacity of our bandwidth on both campuses and continue to have technicians to address any Wi-Fi issues, available through the Service Desk.
• Our computer labs are open and modified with increased spacing to accommodate social distancing.
• The laptop loaner program is still available, with a loan period of two weeks.
• We maintain a Systems Status page to communicate any system changes or outages. Check this page out if you think a software or system is not performing as it should.

Online Learning

Taking online classes? We've got you covered!

• Getting Started with Zoom: Zoom can be used to supplement class work, including meetings for group projects and study sessions​. 
• Microsoft Teams: Teams is available to facilitate collaboration with other students and faculty, along with expansions to Office365 apps and other software offered to support learning.
• Self-Service Password Reset: Anyone with an active Laurier account can now reset their password through the Self-Service Password Reset tool without needing to call or visit the ICT Service Desk.
• Custom Laurier Backgrounds: Spice up your virtual experience by adding a custom Laurier background to your Teams and Zoom calls.