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Qualtrics
Qualtrics is a university-approved, online platform that allows users to create forms and surveys, collect data and complete analysis.
Using Qualtrics, you can:
- Create surveys using a large library of question types and response options.
- Use powerful survey flow logic options to tailor your survey.
- Send customized email invitations to respondents and track their progress.
- Create custom online reports with tables and graphs that can be exported to Word, PowerPoint or PDF.
- Use automatically built reports, with the best visualizations selected for each question type.
- Download data to Excel or SPSS for additional analysis.
All active undergraduate and graduate students have access to Qualtrics at no cost. Note: This subscription is not available to continuing education students or alumni.
Guidelines for Use
Qualtrics can only be used for research, academic or quality assurance purposes and can only be used by current Laurier faculty, students and staff. Any surveys created by users outside of the university, without the proper approval, will be immediately removed.
The use of Qualtrics must:
- Ensure compliance with related university policies and guidelines.
- All surveys must adhere to the guidelines related to Research Ethics Board (REB) and/or quality assurance (administrative research) review.
- Ensure copyright and legal compliance.
- Ensure compliance with the Qualtrics terms of service.
- Ensure compliance with applicable accessibility requirements.
- Qualtrics offers a "Check Survey Accessibility" feature which diagnoses your survey and indicates which questions are inaccessible and gives other recommendations for increased accessibility.
Access Qualtrics
- Go to wlu.ca1.qualtrics.com.
- Log in with your Laurier Single Sign-On (SSO).
How to Use Qualtrics
Support and training are offered directly through Qualtrics' support website, which has a significant amount of material on functionality.
Get started with the following suggested resources:
- Learn the survey platform.
- Survey basic overview.
- Distributions basic overview.
- Collecting responses.
- Check out a weekly live training webinar on a variety of topics.
- Refer to user community forums, which allows users to share best practices, tips and advice about using the platform.
Request Qualtrics Support
The Qualtrics Support Team is only able to provide support assistance for the account that you use to log in to the support site.
- Go to Qualtrics Support.
- Select Sign in with SSO.
- Enter wlu (all lowercase) in the Organization ID field.
- Log in with your Laurier username and password.
- Select your support request topic.
The Qualtrics Support Team provides 24/7 support by:
- Email: support@qualtrics.com
- Phone: 1.800.340.9194
- Live chat
- Qualtrics Academic Support Portal
Branding
Custom themes are available to demonstrate affiliation with Laurier and allow you to adhere to brand guidelines.
Laurier themes are based on your target audience. Select the purple leaf theme for students, and the gold leaf theme for faculty, staff and external members.
Policies and Terms of Use
Maintaining high standards in our process of collecting, housing and deleting data collected is important to ensure the privacy and security of Laurier faculty, staff, students and external community members.
The data you collect is required to be kept for at least one year prior to properly removing all records of the information. Always streamline the collection of information; if you do not need the information, do not ask for it.
To maintain the integrity of Laurier's data collection, please ensure you are following all related university policies regarding privacy, information technology and research compliance. The related policies are listed on the left-hand side of this page.
At a minimum, when collecting data from individuals, the preamble/informed consent of any survey should identify the following to the intended audience:
- Who is collecting the information and why it is being collected.
- What will be done with the information and who will have access to it.
- How long the information will be kept (please ensure you are following any relevant data retention guidelines) and any confidentiality considerations.
- That participation is voluntary.
Visit the guidelines related to Research Ethics Board (REB) and/or quality assurance (administrative research) reviews for more detailed information and requirements.
In particular, it is important to familiarize yourself with the procedures and policies regarding internal (type 2) and restricted (type 3) data types outlined in policies 9.4 Information Security Policy Statement and 10.4 Information Governance prior to any data collection on Qualtrics. The following are examples of restricted (type 3) data; please review the specific instructions associated with each:
- Social Insurance Number
- It is not permitted that Social Insurance Numbers be collected using Qualtrics.
- Credit card information
- It is not permitted that any credit card information be collected as this information can only be collected through privacy and security approved Moneris payment platform.
- Medical information
- The collection of any medical information must be reviewed and approved by the Privacy Office. Review Laurier's policies 9.4 Information Security Policy Statement and 10.4 Records Management for additional information.
- 8.2 Approval for Administrative Research Projects Using Human Subjects
- 9.1 Use of Information Technology
- 9.4 Information Security Policy Statement
- 9.5 External Information Technology and Cloud Services
- 10.1 Information Availability and Privacy Protection
- 10.4 Information Governance
- 11.13 Ethics Review of Research Involving Humans
- 11.14 Policy for the Responsible Conduct of Research
Frequently Asked Questions
The collaborate feature allows you to give other Qualtrics users access to your surveys when they log in to their accounts.
You can work on the same project without giving out your account information.
Read instructions on how to access your shared surveys.
Surveys are saved by default, even if they have not been published. The survey will appear in the list of surveys found on the My Surveys tab.