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Transcripts, Letters and Form Requests
Holds
Service Laurier is unable to verify enrolment or produce documents if a hold is on the account.
Holds are restrictions placed on a record that prevent account holders from accessing grades, verifying enrolment, receiving transcripts, etc.
To view holds:
- Go to LORIS.
- Select Student Services.
- Select Student Records.
- Select View Holds.
Once the hold is removed, account holders may proceed with their request.
Transcripts
Laurier will not email official documents directly to a student or alumni. We are only permitted to send documents to a verified institution/organization.
Grades are typically made official six weeks after the term ends with the exception of spring/summer term grades which are typically deemed official in mid-late October.
An official transcript is a complete record of a student’s academic history, including any completed, official undergraduate and graduate courses, as well as any current registrations. Transcripts include all official grades. Partial transcripts cannot be issued. Transcripts can be used as proof of registration, graduation, or as a requirement for an application.
How to request: Official Transcripts can be requested via our online transcript ordering system
Processing time: Requests are processed in receipt order: 4 business days, up to 7 business days during peak times. (rush service unavailable)
Charge: $15
Delivery options: Standard Mail, Courier, or Email to an institution or organization.
Laurier will not email official documents directly to a student or alumni. We are only permitted to send documents to a verified institution/organization.
Note - Laurier does not use third-party external transcript services such as MyCreds or Parchment.
Unofficial Transcripts can be found on LORIS or Navigator.
To request an unofficial record of course work from LORIS:
- Go to LORIS.
- Select Student Services.
- Select Student Records.
- Select Unofficial Record of Course Work.
- Select Display Unofficial Record of Course Work.
- Print or save this page as a PDF document.
To request an unofficial record of course work from Navigator:
- Go to Navigator.
- Select My documents.
- Select View (beside transcript).
- Select Download PDF.
Charge: Free
Delivery options: Download or print a PDF through your web browser. Note - Laurier will not email unofficial transcripts directly to a student or alumni.
Alumni who do not have a Network Login Username and Password should log in to the old LORIS website using their Laurier ID number/PIN Login. If you are unsure of your ID number, please call our office or book an appointment and we can assist you with retrieving your ID number.
If you have issues with your Network Login Username and/or Password, please contact Tech Support and Services for assistance.
Transcript Legend
Course Number
A first digit of 1, 2, 3 or 4 normally corresponds to the year level in an undergraduate program. Honours level courses are usually identified by a first digit of 4 or a second digit above 4. All other undergraduate courses are at the General level.
A first digit of 5 or above represents a course at the graduate level.
Weight
The weighting factor is used to count course credits and calculate averages. A weight of 1.00 approximates a 26-week (two-term) course of three lecture hours per week. Other weights are accordingly proportioned by duration and/or lecture hours.
The final standing in a course, with grade points assigned to letter grades as follows:
|
||||
|---|---|---|---|---|
|
Letter Grade |
Undergraduate |
Master's and |
||
|
A+ |
12 |
12 |
||
|
A |
11 |
11 |
||
|
A- |
10 |
10 |
||
|
B+ |
9 |
9 |
||
|
B |
8 |
8 |
||
|
B- |
7 |
7 |
||
|
C+ |
6 |
N/A |
||
|
C |
5 |
N/A |
||
|
C- |
4 |
N/A |
||
|
D+ |
3 |
N/A |
||
|
D |
2 |
N/A |
||
|
D- |
1 |
N/A |
||
|
F |
0 |
0 |
||
For specific applications concerning the grading system, refer to the current academic calendars.
Transcript Notations
The following designate a non-graded standing in a course.
Symbol definition:
- AUD = Audit
- CPL = Complete
- CR = Credit
- DEF = Deferred Examination approved
- IP = In Progress
- P = Passed
- S = Satisfactory
- U = Unsatisfactory
- WD = Voluntary Withdrawal without failure after two-thirds of the course completed
Not Accountable: Granted only through a faculty petition committee decision due to extenuating circumstances. Appears on an official transcript adjacent to grades that are not used in the GPA calculation.
Repeated Later: If a course is repeated then the first attempt will show as 'Repeated Later' and the grade from the second attempt will be included in the GPA calculation, regardless of whether it is higher or lower than the first attempt.
I don't remember my Student ID - how can I obtain this information?
We cannot release ID numbers over email. If you are unsure of your ID number, please contact Service Laurier via live chat or telephone and we can assist you with retrieving your ID number. If you were a student prior to 1970 please advise Service Laurier when you call and we can assist you with placing your order manually.
My grades aren't official, but I need them on my record - what can I do?
Releasing official grades early is not a common practice as it is not equitable to complete for one student and not another. That being said, there are certain circumstances where an exception is made (i.e. Deadlines for graduate school, Visa purposes, etc.). If you believe you may be eligible, please complete the 'Early Release Grade Form'.
Once approved, you will be required to provide proof of payment of the $20 fee. Fee payment instructions will be included in your approval email.
I never got a Confirmation Email - what can I do?
If you do not receive a confirmation email within a few minutes of submitting your order, email servicelaurier@wlu.ca as soon as possible with your student ID number and a subject line of "Transcript Technical Difficulty."
Why am I getting a AVS error when submitting payment?
An AVS error occurs when the billing address provided during checkout does not match the address on file with the card-issuing bank or credit card company. Please verify the address on file with your card-issuing bank or credit card company before submitting payment again.
Letter and Form Requests
Any registration changes may take up to 24 hours to appear on LORIS.
Letter and Forms are only as accurate as the information we have available to us at that time. Make sure LORIS reflects your most up-to-date registration before submitting a request.
Laurier will not email official documents directly to a student or alumni. We are only permitted to send documents to a verified institution/organization.
VOE letters (for current or past terms) can be obtained through LORIS. Registration changes may take up to 24 hours to appear on the VOE.
Charge: Free
Delivery options: Online self-serve
To request an official verification of enrolment letter:
- Go to LORIS.
- Select Student Services.
- Select Verification of Enrolment (VOE).
- Select a term.
- Select Submit.
- Print or save the generated PDF document.
ALC students (current and past) looking to obtain a letter of information regarding their accommodations can complete the Request for Accommodation Information form.
The VOE is generated in high resolution on Laurier letterhead, using data directly from the student record, and is considered official by:
- RESP Providers (Paying Tuition, etc.)
- Government Forms - CPP Forms, etc.
- Immigration, Refugees and Citizenship Canada (IRCC; formerly Citizenship and Immigration Canada)
- local transport authorities (GRT, GO, Toronto Transit)
- employers
- banks or other financial institutions
- etc.
- personal identifiers including name, student number, and birthdate
- the date and time the document was generated
- registration status
- degree and program of study
- current year, and duration of the program (if applicable)
- full-time or part-time
- campus
- term dates
- course registration summary (for the term)
Service Laurier is able to provide undergraduate students with the following letters (graduate students can request a letter from the Faculty of Graduate and Postdoctoral Studies):
- Verification of enrolment for current or past terms;
- Confirm degree requirements are completed and degree has been confirmed (proof of graduation);
- Confirm degree requirements are met, but the degree has not been conferred at convocation;
- Anticipate meeting all degree requirements following a given term; and
- Custom letters pertaining to a student record.
How to request: Letters can be requested via the Letter Request Portal.
Processing time: Requests are processed in receipt order, 4 - 7 business days. Specialized letters (I.e., degree requirements have been met or QECO letters) cannot be expedited and can take up to three weeks to produce.
Charge: $16.25
Delivery:
- Standard Mail (Canada Post): No tracking number provided. Delivery times vary.
- Courier: Tracking number provided. Additional charges apply.
- Email: Laurier will not email official documents directly to a student or alumni. We are only permitted to send documents to a verified institution/organization.
- Pick-up Waterloo campus ONLY:
- Pick-up will only be available at Service Laurier Waterloo during hours of operation.
- An email will be sent when ready for pick-up.
- If your document is not picked up within 30 days, it will be sent to your personal mailing address provided on your request.
- Please note that you will need to show a piece of photo ID to pick up your document (ie. OneCard or driver's license).
Note: Keep a record of your order number until email confirmation has been received.
Students who require a form to be completed from a third-party verifying enrolment are encouraged to use the free VOE on LORIS. Alternatively, students can submit their form with a completed Outside Agency Request.
How to request: Submit your form via the Outside Agency Request Portal.
Processing time: Requests are processed in receipt order, 4 - 7 business days.
Charge: $10
Delivery:
- Standard Mail (Canada Post): No tracking number provided. Delivery times vary.
- Courier: Tracking number provided. Additional charges apply.
- Email: Laurier will not email official documents directly to a student or alumni. We are only permitted to send documents to a verified institution/organization.
- Pick-up Waterloo campus ONLY:
- Pick-up will only be available at Service Laurier Waterloo during hours of operation.
- An email will be sent when ready for pick-up.
- If your document is not picked up within 30 days, it will be sent to your personal mailing address provided on your request.
- Please note that you will need to show a piece of photo ID to pick up your document (ie. OneCard or driver's license).
Note: Keep a record of your order number until email confirmation has been received.
After an order is submitted a confirmation email will be sent with the details of your document request, including a link to check the status of your order.
|
Order Request Status Legend
|
|
|---|---|
|
Order Status |
Description |
|
Incomplete |
More information is required. An email requesting additional information has been sent. We cannot proceed until you respond to this request. |
|
Pending |
Staff outside of Service Laurier are reviewing your request. We will process your document upon completion of the review. |
|
Refunded |
Your request has been cancelled. You will receive an automatic email notifying you of a refund. An additional email will be sent with why your request was refunded. |
|
Cancelled |
If information is missing we may cancel your request and issue a refund within 3 - 5 business days. An email identifying missed information will be sent. Students may be responsible for submitting a new request. |
|
Awaiting Pick-up |
After your request is completed, we will update the status, and an email will be sent when ready for pick-up. Pick-up will only be available at Service Laurier Waterloo during hours of operation. Please note that you will need to show a piece of photo ID to pick up your document (ie. OneCard or driver's license). |
|
Completed |
Once we have completed your request, you will receive an automated email notification. This means your document has been mailed, couriered, emailed or is ready for pick-up, depending on what method you requested. |
|
Awaiting Fulfillment |
All orders remain in ‘Awaiting Fulfillment’ until processed. Requests are processed in receipt order, 5 - 7 business days. |
I don't remember my Student ID - how can I obtain this information?
We cannot release ID numbers over email. If you are unsure of your ID number, please contact Service Laurier via live chat or telephone and we can assist you with retrieving your ID number.
Where can I pick up my order?
If you selected “Pick-up Waterloo” on your request, you will receive an email once your order is ready for pick up. Documents can be picked up at Service Laurier on the Waterloo campus for directions and hours of operation please visit our website.
Why am I getting a AVS error when submitting payment?
An AVS error occurs when the billing address provided during checkout does not match the address on file with the card-issuing bank or credit card company. Please verify the address on file with your card-issuing bank or credit card company before submitting payment again.
Why is my letter request taking so long to be completed or showing as 'Pending'?
Specialized letters requiring more detailed verification (e.g. degree requirements have been met, QECO) need multiple levels of confirmation and can take up to three weeks to process. Your patience is greatly appreciated.
Why has my order been canceled?
If information is missing or a hold is on the student account, we may cancel your request and issue a refund. An email identifying missed information will be sent. Students may be responsible for submitting a new request.
How can I cancel my Letter or Form Request?
Students can email documents@wlu.ca to request the cancelation of their Letter or Form Request if the order has not been processed. Email Subject: CANCEL ORDER #
Note – we are unable to cancel completed orders, or requests without Order #s.
Degree
Laurier has partnered with AuraData, Canada’s online education verification system for the purposes of verifying Undergraduate and Graduate degree completion status of Laurier graduates for employers and other external parties. For degree verification please visit the AuraData website.
How to request: AuraData
Charge: Free
Delivery options: Online self-service
How to request: Duplicate or Replacement Degree/Diploma Request
Charge: $40.00
Additional details are located on the form.
Note - Laurier does not provide digital degree copies at this time.
Name Change
If your official legal name in LORIS or on your degree/transcript/confirmation of enrolment is incorrect, complete the appropriate form below.
Official documentation is required and must be submitted through the form below (e.g. Birth Certificate, valid Passport, Marriage certificate, or name change document from the Ministry).
Being identified by the correct name contributes to an individual's autonomy, dignity and safety. For further support, visit the Centre for Student Equity, Diversity and Inclusion website.